Assistant Director of Security & Operational Risk

The Peak Tram and The Peak Tower; Hong Kong; On-site; HKD 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Comprehensive family medical insurance

Public holidays

20 days annual leave

Carers leave 3 days

Non-contributory retirement plan

Performance bonus

Job summary

The Peak Tram and The Peak Tower in Hong Kong seek an Assistant Director of Security & Operational Risk to lead security and risk strategies for The Peak Complex and tram operations. The role emphasizes protecting people, guests, assets, and reputation while enhancing guest experience.

You will manage security technology, incident response, business continuity, and governance, collaborating with internal teams, tenants, and external agencies to uphold safety and service excellence.

Qualifications

• Minimum 10 years of relevant experience in security, safety, operational risk, and business continuity within a sizeable organisation.
• Bachelor’s degree in security management, Risk Management, Business Management, Facilities Management, Occupational Safety and Health, or a related discipline.
• Minimum 3 years’ experience as a Registered Safety Officer and holder of a valid Security Personnel Permit.

Responsibilities

• Develop and implement security, safety and operational risk strategies for The Peak Complex.
• Review and strengthen security procedures, safety arrangements, incident response protocols, crowd management measures, traffic control arrangements, and preventive controls, and recommend practical improvement actions to management.
• Monitor and evaluate the effectiveness of outsourced security contractor performance, service standards, manpower deployment, contract compliance and improvement actions.
• Oversee physical security arrangements and security technology, including CCTV, access control, alarms, communication systems, and control room operations.
• Conduct and maintain threat, vulnerability, and risk assessments across property and tram operations, public areas, assets, and business continuity.
• Lead and coordinate security incident and crisis response activities, including escalation, stakeholder coordination, effective communication, and post-incident follow-up.
• Utilise security and risk management platforms to support threat monitoring, incident management, reporting, and decision-making.
• Lead health and safety initiatives, audits, drills, inspections and improvement projects, ensuring timely follow-up on identified actions.
• Support budget planning, contractor cost reviews, and productivity improvement initiatives.
• Maintain effective working relationships with internal departments, tenants, contractors, suppliers, government departments, law enforcement, emergency services and public utilities organisations.

Skills

Security management

Risk management

Operational risk

Business continuity

Incident response

Stakeholder management

Leadership

Budget planning

English proficiency

Cantonese/Putonghua

Education

Bachelor’s degree in Security Management

Bachelor’s degree in Risk Management

Bachelor’s degree in Facilities/Business Management

Job description

Job Description

Working alongside a wonderful team in The Peak Complex, we are seeking an Assistant Director of Security & Operational Risk to support our Security & Operational Risk Team.

• Lead the implementation of security and operational risk strategies to safeguard our people, guests, assets and reputation
• Play a vital role in fostering a safe and secure environment that enhances the guest experience
• Exceptional market leading benefits such as comprehensive family medical insurance (including dependents), 17 public holidays, 20 days annual leave, 3 days carers leave, non-contributory retirement plan and performance bonus

Key Accountabilities

• Develop and implement security, safety and operational risk strategies for The Peak Complex.
• Review and strengthen security procedures, safety arrangements, incident response protocols, crowd management measures, traffic control arrangements, and preventive controls, and recommend practical improvement actions to management.
• Monitor and evaluate the effectiveness of outsourced security contractor performance, service standards, manpower deployment, contract compliance and improvement actions.
• Oversee physical security arrangements and security technology, including CCTV, access control, alarms, communication systems, and control room operations.
• Conduct and maintain threat, vulnerability, and risk assessments across property and tram operations, public areas, assets, and business continuity.
• Lead and coordinate security incident and crisis response activities, including escalation, stakeholder coordination, effective communication, and post-incident follow-up.
• Utilise security and risk management platforms to support threat monitoring, incident management, reporting, and decision-making.
• Lead health and safety initiatives, audits, drills, inspections and improvement projects, ensuring timely follow-up on identified actions.
• Support budget planning, contractor cost reviews, and productivity improvement initiatives.
• Maintain effective working relationships with internal departments, tenants, contractors, suppliers, government departments, law enforcement, emergency services and public utilities organisations.

General Requirements

• At least 10 years of relevant experience in security, safety, operational risk, and business continuity within a sizeable organisation.
• Bachelor’s degree in security management, Risk Management, Business Management, Facilities Management, Occupational Safety and Health, or a related discipline.
• Minimum 3 years’ experience as a Registered Safety Officer and holder of a valid Security Personnel Permit.
• Experience in managing Grade A commercial properties and shopping malls; experience in tourist attractions would be an advantage.
• Excellent command of spoken and written English; proficiency in Cantonese and Putonghua is preferred.
• Mature, composed, and able to exercise sound judgement and make effective decisions under pressure.
• Strong communication, influencing, coaching, and stakeholder management skills.
• Analytical, practical, and solution-oriented, with strong risk awareness and problem-solving skills.