Assistant CRM Manager (Luxury retail, 6-month contract)

Hillman Ross; Hong Kong; On-site; HKD 420,000 - 600,000; Part time

Job summary

Hillman Ross is seeking an Assistant CRM Manager for a luxury retail environment on a 6-month contract. You will oversee and optimize CRM dashboards to provide real-time visibility into performance and client behavior.

You will define data-backed segmentation strategies to drive targeted campaigns and high-value client conversion, design the end-to-end client journey, and translate data into actionable narratives for regional and global CRM alignment.

Qualifications

• 3+ years of experience in CRM/Clienteling within retail industry, ideally in luxury fashion / luxury beauty sector.
• Advanced proficiency in CRM analytics and dashboarding tools.
• Strong business acumen: ability to link client metrics to merchandising/retail KPIs.
• Excellent communication skills and interpersonal skills.

Responsibilities

• Oversee and optimize CRM dashboards to provide real-time visibility into performance and client behavior.
• Define and execute data-backed segmentation strategies to drive targeted marketing campaigns and high-value client conversion.
• Design and refine the end-to-end client journey, ensuring seamless, elevated brand touchpoints.
• Analyze CRM performance, merchandising KPIs, and market trends. Translate data into actionable narratives that explain the connection between client behavior and business outcomes.
• Act as the primary point of contact for Headquarters, ensuring local alignment with global CRM standards and sharing regional insights.

Skills

CRM analytics

Dashboarding tools

Clienteling experience

Communication skills

Interpersonal skills

Tools

CRM platforms

Job description

Assistant CRM Manager (Luxury retail, 6-month contract)

Oversee and optimize CRM dashboards to provide real-time visibility into performance and client behavior

Define and execute data-backed segmentation strategies to drive targeted marketing campaigns and high-value client conversion

Design and refine the end-to-end client journey, ensuring seamless, elevated brand touchpoints

Analyze CRM performance, merchandising KPIs, and market trends. Translate data into actionable narratives that explain the connection between client behavior and business outcomes

Act as the primary point of contact for Headquarters, ensuring local alignment with global CRM standards and sharing regional insights

About you

3+ years of experience in CRM/Clienteling within retail industry, ideally in luxury fashion / luxury beauty sector

Advanced proficiency in CRM analytics and dashboarding tools

Strong business acumen: ability to link client metrics to merchandising/retail KPIs

Excellent communication skills and interpersonal skills