Application & System Support Analyst: Data & UAT

CTF Education Group Limited; Hong Kong; On-site; HKD 300,000 - 520,000; Full time

Job summary

CTF Education Group is seeking an Application Analyst and System Support to join our team in Hong Kong. The role focuses on translating user needs into system requirements for vendors, coordinating system integrations, testing, and ongoing application support across EDM and survey platforms.

You will analyze data flows, manage vendor deliverables, and prepare rollout plans with user guides. Strong communication and English/Cantonese skills are essential.

Qualifications

• Bachelor degree as specified in the education section.
• 2–3 years of experience as Systems Analyst, Business Analyst, or Digital Operations Specialist.
• Technical knowledge: databases (SQL), API, system integration, data mapping, reporting tools (Power BI).
• Familiar with EDM & survey platforms and data quality practices.
• Ability to translate requirements into functional specs and documents.

Responsibilities

• Liaise with BUs to gather requirements and prepare functional specs and workflows.
• Provide daily operational support for business applications and EDM/survey tools; investigate incidents.
• Prepare test plans, run UAT, document defects, and coordinate with BU users.
• Validate data quality across systems and analyze data for insights.
• Oversee EDM/survey data flows, segmentation, and deployment tooling.

Skills

Data analysis

Requirements gathering

System integration

Vendor management

Testing & UAT

Data flows

Power BI

EDM platforms

Documentation

Non-technical translation

Education

Bachelor Degree in Business Information Systems, MIS, Digital Transformation, Information Technology or related discipline

Tools

Power BI

Apsis

Mailchimp

Microsoft Forms

SurveyMonkey

Job description

CTF Education Group is seeking an Application Analyst and System Support to join our team in Hong Kong. The role focuses on translating user needs into system requirements for vendors, coordinating system integrations, testing, and ongoing application support across EDM and survey platforms.

You will analyze data flows, manage vendor deliverables, and prepare rollout plans with user guides. Strong communication and English/Cantonese skills are essential.