Application Support specialist (Perm, up to 45k)

Morgan Mckinley Limited; Hong Kong; On-site; HKD 457,000 - 547,000; Full time

Job summary

Morgan Mckinley Limited in Hong Kong is recruiting an Application Production Support specialist to join a global team. You will provide follow-the-sun support, ensuring the stability, performance, and reliability of key financial applications across Asia hours.

Responsibilities include serving as the first-line contact, owning incidents in ServiceNow, monitoring system health, performing RCA investigations, and coordinating production releases with cross-functional engineers.

Qualifications

• Bachelor's degree in Computer Science with 3 years in application or production support in financial services.
• Solid ITIL knowledge; exposure to enterprise infrastructure and secure file transfer is a plus.
• Strong troubleshooting and methodical approach to complex technical issues.
• Fluent English and Chinese communication; able to work under pressure in a global team.

Responsibilities

• Serve as first-line contact for inquiries; own incidents and requests within SLAs using ServiceNow.
• Monitor system health, investigate performance anomalies, respond to availability alerts.
• Contribute to RCA investigations, document workarounds, and drive remediation.
• Participate in design reviews and oversee production releases.
• Perform shift handovers across regions and coordinate with engineering teams during incidents.

Skills

ITIL

Troubleshooting

Incident management

English & Chinese communication

Cross-regional collaboration

Education

Bachelor's degree in Computer Science

Tools

ServiceNow

Swift messaging

Secure file transfer protocols

Job description

Application Support specialist (Perm, up to 45k)

The hiring company is seeking an Application Production Support to join global team in Hong Kong. You will provide follow-the-sun support, ensuring the stability, performance, and reliability of key financial applications across Asia hours.

Key Responsibilities

• Serve as the first-line point of contact for business and client inquiries. Own, track, and resolve incidents and service requests within established SLAs using platforms such as ServiceNow.
• Proactively monitor system health, investigate performance anomalies, and respond swiftly to availability alerts.
• Assist with Root Cause Analysis (RCA) investigations, document temporary workarounds, evaluate operational metrics, and drive issue remediation.
• Participate in design reviews, validate operational support readiness, and oversee controlled production releases.
• Perform thorough shift handovers across regions and coordinate with cross-functional engineering teams during critical incidents.

Requirements

• Bachelor's degree in Computer Science (or equivalent) with 3 years of experience in application support, production support, or IT operations within financial services.
• Solid understanding of ITIL methodologies. Exposure to enterprise infrastructure, basic scripting, SWIFT messaging, or secure file transfer protocols is advantageous.
• Strong troubleshooting skills with a methodical approach to diagnosing complex technical issues.
• Fluent English communication skills (written and spoken) and chinese
• Proven ability to work under pressure and collaborate effectively within a distributed global team.