Application & IT Operation Support Analyst (Multiple headcounts)

JustOneGalaxy Recruitment Limited; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

JustOneGalaxy Recruitment Limited is seeking an Application & IT Operation Support Analyst to assist with event operations and the enterprise event management system. You will provide onsite technical support, manage pre/post-event activities, and collaborate with vendors and internal teams to ensure smooth event operations.

The role involves maintaining core systems, monitoring performance, resolving issues, and producing reports while keeping documentation up to date.

Qualifications

• Higher Diploma or above in Computer Science, Information Technology, or a related discipline.
• At least 1 year of IT system support or application development experience with networking and printer setup.
• Solid experience with MongoDB queries and aggregation pipelines.
• Hands-on experience with iPads, laptops, networking equipment, Raspberry Pi, and printer configurations.
• Experience in event-based operations and onsite IT support is advantageous.
• Bonus exposure to cloud/development platforms (AWS, Node.js, RESTful APIs, DevOps, Linux, GitLab CI) or mobile apps.

Responsibilities

• Provide onsite technical support at event venues for 40+ events per year, including setup, configuration, testing, and troubleshooting.
• Support pre-event and post-event activities, including inventory control, logistics, and data reconciliation.
• Coordinate equipment and onsite IT infrastructure arrangements with external vendors and internal teams.
• Maintain and support core event management systems and related applications for stable operations.
• Monitor system performance and resolve application, data, network, and hardware issues.
• Collaborate with in-house developers or vendors on enhancements, testing (UAT), and operational readiness.
• Handle local and overseas user enquiries, tracking requirements to full resolution.
• Prepare operational, management, standard, online, and ad-hoc reports.
• Validate reports via data quality checks, reconciliation, analytics, and attendance records.
• Maintain SOPs, guidelines, and knowledge transfer materials.

Skills

Event Operations

Onsite IT Support

Communication

Data Validation

Documentation

Education

Higher Diploma or above in Computer Science/Information Technology

Tools

MongoDB

iPads

Laptops

Networking Equipment

Raspberry Pi

Printers

Job description

Application & IT Operation Support Analyst (Multiple headcounts)

Reporting to the Solution Manager, the Application & IT Operational Support Analyst / Officer is responsible for supporting, operating, and enhancing the enterprise Event Management & Registration System and related technologies to ensure smooth event operations.

Key Responsibilities

Event Operations and Onsite Support

Provide onsite technical support at various event venues for over 40 events per year, including system setup, configuration, testing, and troubleshooting.

Support pre-event and post-event activities, including inventory control, logistics coordination, and data reconciliation.

Coordinate equipment and onsite IT infrastructure arrangements with external vendors and internal teams.

Application Support and Maintenance

Maintain and support the core event management systems and related applications to ensure stable, secure, and reliable operations.

Monitor system performance and assist in resolving application, data, network, and hardware issues.

Collaborate with in-house development teams or vendors on application enhancements, system maintenance, troubleshooting, user acceptance testing (UAT), and operational readiness.

Handle local and overseas user enquiries, tracking business requirements and operational issues through to full resolution.

Reporting, Data Validation, and Documentation

Prepare operational, management, standard, online, and ad-hoc reports.

Validate report figures through data quality checks, reconciliation, analytics, and confirmed attendance records.

Maintain technical documentation, standard operating procedures (SOPs), guidelines, and knowledge transfer materials.

Job Requirements

Education: Higher Diploma or above in Computer Science, Information Technology, or a related discipline.

Experience: At least 1 year of experience in IT system support or application development, with hands-on exposure to networking and printer setup.

Database Skills: Solid experience with MongoDB queries and aggregation pipelines.

Technical Proficiency: Practical knowledge of iPads, laptops, networking equipment, Raspberry Pi, and printer configurations.

Event Operations: Prior experience in event-based operations and onsite IT support is an advantage.

Bonus Exposure: Experience with cloud/development platforms (AWS, Node.js, RESTful APIs, DevOps, Linux, GitLab CI) or mobile app environments (Android, iOS) is a plus.

Soft Skills & Attributes:

Strong verbal and written communication skills.

Ability to work under pressure and meet tight project schedules.

Willingness to work overtime during peak event periods.

Self-motivated, proactive, and capable of working independently.