APAC Relationship Management Coordinator - Revenue & Insights

Intercontinental Exchange Holdings, Inc.; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Job summary

Intercontinental Exchange Holdings, Inc. is seeking a Relationship Management Coordinator to support APAC Relationship Managers with daily client deliverables and data-driven insights. You will refine processes, generate reports, and help drive client retention in a fast-paced environment.

The role emphasizes collaboration across Finance, Billing, and Operations, with strong Excel, Salesforce, and Tableau usage. Mandarin fluency is preferred and cross-cultural communication is valued.

Qualifications

• Degree qualified or equivalent work experience.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Fluent in Mandarin; Korean and/or Japanese language skills are an advantage.
• Self-motivated, able to work independently, and manage multiple deadlines.

Responsibilities

• Support APAC Relationship Management team in day-to-day operational and commercial activities across assigned client accounts.
• Monitor revenue erosion risks through Salesforce reporting, dashboards, and account analysis; collaborate with RMs on retention strategies.
• Produce and maintain revenue, usage, product, and client reporting with actionable insights on trends and risks.
• Identify upsell, cross-sell, and expansion opportunities by reviewing client usage and entitlement data.
• Assist with billing inquiries and coordinate with Finance, Billing, and Operations to resolve issues.

Skills

Relationship management

APAC operations

Salesforce

Tableau

Excel

Client reporting

Data analysis

Communication

Problem solving

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Tableau

Microsoft Excel

Job description

Intercontinental Exchange Holdings, Inc. is seeking a Relationship Management Coordinator to support APAC Relationship Managers with daily client deliverables and data-driven insights. You will refine processes, generate reports, and help drive client retention in a fast-paced environment.

The role emphasizes collaboration across Finance, Billing, and Operations, with strong Excel, Salesforce, and Tableau usage. Mandarin fluency is preferred and cross-cultural communication is valued.