APAC Markets KYC Operations - Middle Office - Analyst

JPMorgan Chase & Co.; Hong Kong; On-site; HKD 480,000 - 600,000; Full time

Job summary

JPMorgan Chase & Co. in Hong Kong seeks an APAC Wholesale KYC Operations Analyst to support onboarding, remediation, and renewals for client relationships.

You will manage end-to-end KYC processes, ensuring due diligence documentation is gathered and delivered to the KYC production team, while leveraging AI to improve efficiency and accuracy.

Qualifications

• Experience in KYC/Onboarding within financial services.
• Proficiency in AML procedures and regulatory standards.
• Ability to liaise with Front Office and compliance stakeholders.
• Strong written and verbal communication skills.

Responsibilities

• Manage new business and KYC onboarding requests end-to-end.
• Guide clients through KYC requirements and documentation.
• Coordinate with KYC production teams to finalize onboarding.
• Collaborate with Legal, Compliance, Credit, and Operations.
• Identify process improvements and leverage AI where applicable.

Skills

KYC/Onboarding experience

AML procedures

Regulatory knowledge

Stakeholder management

Strong communication

Time management

Mandarin language (preferred)

Microsoft Office

Education

Bachelor's Degree

Job description

Join the APAC Wholesale KYC Operations (WKO) Markets Middle Office and play a critical role in ensuring that as an organization, we are compliant with multiple regulations, in order to protect the bank’s reputation and financial assets. The team operates in close partnership with Clients, Business, Operations, Credit, and Compliance to provide efficient and timely on-boarding of new/existing client relationships to the JP Morgan infrastructure.

As an Analyst within the WKO Markets Middle Office team, you will be responsible for managing the Front Office relationship for business requests for KYC Onboarding, Remediation and Renewals. You will facilitate the end-to-end client onboarding process, ensuring all due diligence documentation is sourced and delivered to the KYC Production team to incorporate into the KYC platform. You will also be required to involve leveraging AI to enhance the KYC process.

Job Responsibilities

• Manage new business and KYC periodic refresh requests, liaising with Front Office and facilitating the KYC process end-to-end.
• Act as an SME and Due Diligence expert to guide clients through KYC requirements and document variations.
• Conduct in-depth analysis on client ownership structures using publicly available sources (not limited to company registries) and client documentation, seeking additional confirmation or approvals as needed.
• Work closely with Business and Clients to obtain all necessary supporting evidence for full KYC due diligence.
• Follow up with KYC production teams to ensure onboarding is completed within agreed timeframes.
• Liaise regularly with the business for workload planning, reviewing key onboardings, and prioritizing open requests.
• Interact frequently with key stakeholders such as Legal, Compliance, Credit, and Operations to develop strong partnerships, eliminate roadblocks, and ensure continuity of information flow across the groups.
• Manage workload and priority items, ensuring timely escalation of key risks/issues to management.
• Stay informed of changes to processes, procedures, and regulatory requirements, maintaining open dialogue with regional colleagues.
• Identify and execute process enhancements, leveraging AI, and provide guidance on key process and technology initiatives to the business.

Required qualifications, capabilities, and skills

• Bachelor's Degree.
• Minimum 1 year of experience in KYC/Onboarding functions.
• Proficient in KYC/Compliance/AML procedures and standards.
• Knowledge of diverse client types (e.g., Corporates, SPV, Trust, Funds, FIs).
• Expertise in the financial industry, particularly in Corporate Investment Banking.
• Strong verbal and written communication skills.
• Effective interpersonal skills for partnering with stakeholders, influencing, and negotiating.
• Excellent time management, organizational, and relationship management skills.
• Client-focused with a strong controls mindset and commitment to quality.
• Experience in adhering to controls and compliance standards.
• Ability to quickly grasp and learn new concepts and procedures, with basic to intermediate Microsoft Office skills.

Preferred qualifications, capabilities, and skills

• Experience with KYC in Corporate and Institutional Banking is preferred.
• Experience in KYC/Onboarding functions within the banking industry preferred.
• Proficiency in Mandarin language is an added advantage to review and translate documents from China.