Wealth Management KYC Team Lead - Vice President

JP Morgan Chase; Hong Kong; On-site; HKD 1,000,000 - 2,000,000; Full time

Job summary

J.P. Morgan is seeking a Vice President to lead the KYC Periodic Renewal for Wealth Management APAC. You will ensure compliance with AML and KYC policies while coordinating with bankers, operations, and compliance teams to enhance performance and client experience.

As a subject matter expert in Wealth Management, you will bridge knowledge gaps, mentor teams, and drive cross-functional collaboration to strengthen the control environment across global partners.

Qualifications

• Bachelor's Degree in Finance, Economics or related disciplines.
• 8+ years of KYC or related experience with understanding of KYC, AML and regulatory requirements (HKMA/MAS).
• Effective in a team setting, but also a self-starter with minimal oversight.
• Outstanding client management, partnership building, leadership and stakeholder management.
• Strong research, analytical and comprehension skills with ability to analyze client risk and controls.
• Demonstrated experience challenging processes and initiating change.
• Fluency in written/spoken Mandarin or Cantonese.

Responsibilities

• Manage the team's pipeline/performance against key metrics and SLAs.
• Provide subject matter expertise and guidance; drive problem solving and decisions based on guidelines.
• Cultivate a strong team focus and client service culture.
• Act as escalation point for the team.
• Lead dialogue with partners/stakeholders to advance the book of work and improve processes.
• Drive initiatives to simplify workflows, improve client experience, and strengthen controls.
• Lead change initiatives and coordinate cross-functional programs with Technology, Product, and AML/KYC partners to improve scalability and automation.

Skills

KYC

AML

Regulatory knowledge

Stakeholder management

Leadership

Client management

Analytical thinking

Education

Bachelor's degree in Finance/Economics

Job description

Job Description

In J.P. Morgan, the Wealth Management Operations team plays a critical role in ensuring that as an organization, we are compliant with multiple regulations, in order to protect the bank's reputation and financial assets.

Job Description

In J.P. Morgan, the Wealth Management Operations team plays a critical role in ensuring that as an organization, we are compliant with multiple regulations, in order to protect the bank's reputation and financial assets.

As a Vice President within the Wealth Management KYC Periodic Renewal team, you will be at the forefront of managing the KYC of Wealth Management APAC clients.

You will play a pivotal role in helping us achieve high performance and quality, while ensuring that AML and KYC policies are adhered to.

As a subject matter expert in the Wealth Management sector, you will have the opportunity to bridge the knowledge gap, develop our team, and build strong partnerships with Bankers/Banking Team, LOB Operations, and Compliance.

Job Responsibilities

• Manage the team's pipeline/performance against key metrics and objectives, consistently helping the team meet SLAs
• Provide own/broader team with subject matter expertise and guidance; model and drive creative problem solving and solid decision making based on guidelines, policies, and insights
• Cultivate an environment of strong team work and client focus
• Operate as escalation point for the team
• Lead collaborative dialogue with partners/stakeholders to advance the book of work, improve processes/systems, understand changes, resolve challenges
• Challenge existing processes and execute improvement initiatives that simplify workflows, improve client experience, leverage emerging technologies and strengthen the control environment
• Lead strategic change and transformation initiatives, coordinating cross-functional programs with Technology, Product, and global AML/KYC partners to improve scalability, automation, and client experience.

Required Qualifications, Capabilities, And Skills

• Bachelor's Degree in Finance, Economics or other related disciplines
• At least 8 years of KYC or related experience, with understanding of KYC, AML and regulatory requirements (i.e., HKMA and MAS)
Effective in a team setting, but also a self-starter able to operate with minimal oversight.
• Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders, with the ability to handle escalations and drive to resolution.
• Strong research, analytical and comprehension skills, with ability to critically analyze client risk / controls.
• Demonstrated experience in challenging existing processes and initiate change within the team.
• Fluency in written/spoken Mandarin or Cantonese

Preferred Qualifications, Capabilities, And Skills

• Experience within the Wealth Management sector
• Professional certifications in AML/KYC (e.g., CAMS, ICA)
• Experience leading improvement initiatives (process re-engineering, automation, workflow tooling, operating model redesign) in a regulated environment.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.