APAC ESG Platform Success Analyst

Nasdaq; Hong Kong; Hybrid; HKD 480,000 - 600,000; Full time

Job summary

Nasdaq in Hong Kong is seeking a Client Success Analyst to support institutional investors with ESG data collection, reporting, and portfolio-level insights. You will guide onboarding, configure workflows, and advise on ESG frameworks like TCFD, SFDR, EDCI, and PCAF.

You’ll serve as the primary contact for queries, help resolve data incidents, and contribute to client retention in a fast-paced fintech setting.

Qualifications

• Bachelor's degree in Business, Finance, Economics, Environmental Science, Sustainability or related field.
• 3-5 years in Client Success, Account Management, or similar client-facing role within a SaaS environment.
• Experience with ESG data, carbon accounting, or sustainability reporting frameworks (TCFD, SFDR, EDCI, GHG Protocol, PCAF).
• Strong analytical and problem-solving skills with the ability to translate client requirements into platform solutions.
• Advanced proficiency in Microsoft Excel for data analysis and reporting.
• Clear communicator with strong organizational skills and ability to manage multiple priorities in a global, fast-moving environment.

Responsibilities

• Guide clients through onboarding and platform adoption, configuring end-to-end workflows (entity management, questionnaires, portfolio structures, data analytics and reporting).
• Advise clients on aligning platform configuration with ESG frameworks and regulations (TCFD, SFDR, EDCI, PCAF).
• Act as the primary contact for functional and technical queries, bridging client needs with internal teams.
• Lead investigation and resolution of data incidents by tracing root causes in logs and audits.
• Contribute to client retention and growth through business reviews, identifying expansion opportunities and managing client health.

Skills

Client-facing experience

ESG data & sustainability

Analytical problem solving

Excellent communication

Advanced Excel

Education

Bachelor's degree in Business, Finance, Economics, Environmental Science, Sustainability

Tools

Microsoft Excel

Power BI

Job description

Nasdaq in Hong Kong is seeking a Client Success Analyst to support institutional investors with ESG data collection, reporting, and portfolio-level insights. You will guide onboarding, configure workflows, and advise on ESG frameworks like TCFD, SFDR, EDCI, and PCAF.

You’ll serve as the primary contact for queries, help resolve data incidents, and contribute to client retention in a fast-paced fintech setting.