ESG Platform Success Analyst (Hybrid, HK)

Nasdaq, Inc; Hong Kong; Hybride; HKD 420 000 - 660 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Total rewards program

Equal opportunity employer

Résumé du poste

Nasdaq, Inc. in Hong Kong seeks a Client Success Analyst to help institutional investors unlock value from our ESG platform, supporting data collection, sustainability reporting, and portfolio insights.

You will guide onboarding, configure workflows, and act as the bridge between clients and product teams in a fast-paced fintech environment. The role requires 3–5 years in client-facing SaaS, a background in ESG data, and strong Excel and communication skills.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 3–5 years in Client Success or similar role in SaaS.
• Experience with ESG data and reporting frameworks.
• Strong analytical and problem-solving skills.
• Advanced Excel for data analysis.
• Clear communicator with strong organization.

Responsabilités

• Guide onboarding and platform adoption, configuring workflows.
• Advise ESG framework alignment incl. TCFD, SFDR, PCAF.
• Serve as primary contact for queries between clients and internal teams.
• Lead investigation of data incidents and root causes.
• Support retention and growth through business reviews.

Connaissances

ESG data

Analytical thinking

Excel expert

Client communication

SaaS experience

Formation

Bachelor's degree

Outils

Power BI

Description du poste

Nasdaq, Inc. in Hong Kong seeks a Client Success Analyst to help institutional investors unlock value from our ESG platform, supporting data collection, sustainability reporting, and portfolio insights.

You will guide onboarding, configure workflows, and act as the bridge between clients and product teams in a fast-paced fintech environment. The role requires 3–5 years in client-facing SaaS, a background in ESG data, and strong Excel and communication skills.