APAC Client Lifecycle Lead – Onboarding & Ops (Hybrid)

CSC; Hong Kong; Hybrid; HKD 1,413,000 - 2,041,000; Full time

Benefits offered by this job

Annual leave

Tuition reimbursement

Referral bonuses

Job summary

CSC is seeking a Regional Onboarding & Client Lifecycle Lead to drive regional onboarding delivery and later expand ownership across the full client lifecycle. The role focuses on governance, process standardisation, and a superior client experience across multiple jurisdictions.

The successful candidate will lead a geographically dispersed team, align operations with AML/KYC/CDD requirements, and partner with business leaders to deliver transformational improvements in performance and

Qualifications

• Significant leadership experience in onboarding or client lifecycle functions.
• Experience in KYC/AML operations or related regulatory frameworks.
• Proven ability to manage geographically dispersed teams and drive performance.
• Strong stakeholder management with senior leaders across functions.
• Demonstrated ability to transform processes and drive standardisation at scale.
• Excellent written and verbal communication, with risk translation skills.

Responsibilities

• Lead regional onboarding operations and evolve to end-to-end client lifecycle management.
• Coach and develop a dispersed team of Client Lifecycle Managers; set clear objectives.
• Ensure compliant onboarding and lifecycle execution across jurisdictions (AML/KYC/CDD).
• Serve as senior escalation point for complex cases and risks; drive timely resolution.
• Standardise processes and adopt global operating procedures to improve turnaround times.
• Drive operational excellence by removing friction and enabling automation tools.
• Partner with regional leaders, relationship managers, compliance, KYCS, and operations stakeholders; represent region in governance forums.
• Own regional performance management, including KPIs, MI, data quality, controls, and audit readiness.

Skills

Leadership

Onboarding

KYC/AML operations

Stakeholder management

Data-driven performance

Analytical thinking

Job description

CSC is seeking a Regional Onboarding & Client Lifecycle Lead to drive regional onboarding delivery and later expand ownership across the full client lifecycle. The role focuses on governance, process standardisation, and a superior client experience across multiple jurisdictions.

The successful candidate will lead a geographically dispersed team, align operations with AML/KYC/CDD requirements, and partner with business leaders to deliver transformational improvements in performance and