APAC AdTech Programmatic Success Lead

People Story; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

People Story in Hong Kong is hiring a Customer Success Lead to drive commercial outcomes across APAC with a strong focus on ad tech and programmatic solutions. You will lead strategic initiatives, align product capabilities with client needs, and collaborate with data partnerships to deliver measurable value.

You will manage key client relationships, coordinate with cross-functional teams, and mentor a growing CS function to scale revenue and retention in a fast-paced environment.

Qualifications

• Ability to simplify complex concepts into actionable solutions.
• Deep knowledge of ad tech, data ecosystems, and programmatic buying.
• Proven success engaging clients, agencies, and internal teams.
• Negotiation skills to drive value with vendors and partners.
• Uses analytics to guide decisions and prioritize product features.
• Fail fast, learn faster approach to experimentation and innovation.
• Exceptional verbal and written communication for cross-functional collaboration.
• Balances multiple projects with attention to detail and deadlines.

Responsibilities

• Drive revenue growth across APAC by leading programmatic product and solution strategies.
• Identify and address customer needs in collaboration with commercial teams, leveraging data partnerships and strategic analysis.
• Develop proactive partnerships in APAC while optimizing global tech and data relationships to enhance service offerings.
• Present complex solutions clearly to stakeholders at all levels, from executives to operational teams.
• Collaborate with APAC and Global Commercial Teams to support ambitious regional growth targets.
• Deliver tailored product solutions for APAC clients, ensuring alignment with market demands.

Skills

Commercial + Product Expertise

Programmatic Leadership

Stakeholder Management

Business Development

Data-Driven Mindset

Adaptability

Communication

Organization

Job description

People Story in Hong Kong is hiring a Customer Success Lead to drive commercial outcomes across APAC with a strong focus on ad tech and programmatic solutions. You will lead strategic initiatives, align product capabilities with client needs, and collaborate with data partnerships to deliver measurable value.

You will manage key client relationships, coordinate with cross-functional teams, and mentor a growing CS function to scale revenue and retention in a fast-paced environment.