AI Product Owner - Claims

Argyll Scott; Hong Kong; On-site; HKD 1,200,000 - 1,800,000; Full time

Job summary

Global Life Insurer is building out its Regional AI Centre of Excellence in Hong Kong to transform core claims journeys across Asia. The role focuses on shaping AI-enabled claims solutions, prioritising outcomes and translating operational needs into measurable business value.

You will lead a cross-functional squad, drive pilots and MVP delivery, and define market-specific requirements to deliver scalable improvements across multiple Asian markets.

Qualifications

• Strong life-insurance claims expertise.
• Product ownership experience within a cross-functional delivery squad.
• Experience delivering technology-enabled process transformation.
• Practical experience with data- or AI-enabled delivery.
• Ability to translate operational needs into measurable customer and business outcomes.

Responsibilities

• Define and communicate the vision for AI-enabled claims solutions.
• Own and prioritise the product backlog against measurable business outcomes.
• Translate claims challenges into product opportunities and redesigned workflows.
• Balance business value, technical feasibility and risk in product decisions.
• Guide solutions through prototyping, pilots, minimum viable product delivery and adoption.
• Define acceptance criteria, human oversight and market-specific requirements.

Skills

Life-insurance claims

Product ownership

AI-enabled delivery

Process transformation

Outcome-based thinking

Job description

Regional AI Centre of Excellence | Global Life Insurer

Location: Hong Kong preferred Experience: 5-10+ years of relevant experience

The opportunity

We are partnered with a global life insurer to build out its regional AI Centre of Excellence and transform key business journeys across Asia. Claims is a significant opportunity to bring together insurance expertise, process redesign and AI to improve customer and operational outcomes.

What you will do

• Define and communicate the vision for AI-enabled claims solutions.
• Own and prioritise the product backlog against measurable business outcomes.
• Translate claims challenges into product opportunities and redesigned workflows.
• Balance business value, technical feasibility and risk in product decisions.
• Guide solutions through prototyping, pilots, minimum viable product delivery and adoption.
• Define acceptance criteria, human oversight and market-specific requirements.

What you will bring

• Strong life-insurance claims expertise.
• Product ownership experience within a cross-functional delivery squad.
• Experience delivering technology-enabled process transformation.
• Practical experience with data- or AI-enabled delivery.
• Ability to translate operational needs into measurable customer and business outcomes.

Why this role

You will combine deep claims expertise with emerging AI capabilities, shaping solutions for a core insurance journey with relevance across multiple Asian markets.