AI & Digital Channel Transformation Lead

中國移動; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Benefits offered by this job

Discretionary bonus

Life insurance

Medical insurance

Birthday gift

Marriage leave

Birthday leave

Job summary

CMHK, a subsidiary of China Mobile, is hiring to lead digital channel initiatives and AI-driven transformations. The role focuses on defining system strategies, managing end-to-end delivery, and coordinating with business units and IT to ensure scalable, reliable channel solutions.

The ideal candidate brings a 6+ year telecom background or equivalent, strong project management, and robust communication across departments.

Qualifications

• Bachelor's degree or above in a related field or higher.
• 6+ years of work experience; telecom preferred.
• Experience in channel operation management and requirements management.
• Strong cross-departmental communication and coordination skills.

Responsibilities

• Lead the planning and development of digital capabilities for physical channels, defining system strategies and functional requirements to support business growth and operational excellence.
• Spearhead channel digitalization and AI transformation initiatives by identifying opportunities to streamline operations and improve process efficiency.
• Manage the full lifecycle of channel business systems, including operational support, issue resolution, enhancements, testing, and production releases.
• Work closely with cross-functional stakeholders to deliver strategic technology initiatives and foster continuous innovation across channel operations.

Skills

Communication

Team management

Project management

Office software

Analytical thinking

Education

Bachelor's degree or above

Computer Science background

Tools

Project management tools

Job description

CMHK, a subsidiary of China Mobile, is hiring to lead digital channel initiatives and AI-driven transformations. The role focuses on defining system strategies, managing end-to-end delivery, and coordinating with business units and IT to ensure scalable, reliable channel solutions.

The ideal candidate brings a 6+ year telecom background or equivalent, strong project management, and robust communication across departments.