Account Executive / Sr. Account Executive (CRM)

Cheil Hong Kong Limited; Hong Kong; Vor Ort; HKD 240.000 - 360.000; Vollzeit

Zusammenfassung

Cheil Hong Kong Limited is seeking an Account Executive / Sr. Account Executive (CRM) to own and optimize CRM campaigns across multiple channels.

You will manage day-to-day client communications, coordinate with internal teams, and drive data-driven improvements in engagement and performance. The role requires a minimum of 1 year in CRM/digital marketing, strong communication, and attention to detail in a fast-paced agency environment.

Qualifikationen

• 1 year or more experience in CRM/digital/marketing roles; agency background preferred.
• Ability to interpret campaign data and translate insights into actions.
• Strong communication and collaborative stakeholder management.
• Detail-oriented with quality assurance and project follow-through.

Aufgaben

• Client Servicing: manage day-to-day communications, briefs, and deliverables.
• Campaign Management: execute multi-channel CRM campaigns (push, email, WhatsApp, SMS).
• Quality Assurance: support setup and conduct UAT for flawless execution.
• Data & Insights: analyze performance, generate reports, identify trends.
• Performance Monitoring: track CRM metrics, provide optimization recommendations.
• Cross-Functional Collaboration: align with Creative, Retail, Event teams.

Kenntnisse

CRM campaigns

Campaign management

Client servicing

Data analysis

Stakeholder management

Communication

Ausbildung

Bachelor’s degree in Business/Marketing/Communication

Tools

CRM platforms

UAT tooling

AI content tools

Email marketing tools

Jobbeschreibung

Account Executive / Sr. Account Executive (CRM)

Top-Tier Clients: Gain direct exposure working with industry-leading brands.

People-First Culture: Join a collaborative, supportive team that truly values talent.

Project Ownership: Take charge of setting up, executing, and optimizing high-impact CRM campaigns.

We are looking for an Account Servicing professional, preferably with digital, CRM, or performance marketing agency experience, to join our growing team. If you are a passionate team player with a proactive attitude and an open mind, we want to hear from you!

Responsibilities

Client Servicing: Manage day-to-day client communications, understand project briefs, and ensure all deliverables are high-quality, on time, and aligned with client expectations.

Campaign Management: Execute member communication campaigns and promotional offers across multiple channels, including push notifications, email, WhatsApp, and SMS, etc.

Quality Assurance: Support campaign setup and conduct user acceptance testing (UAT) to ensure flawless execution.

Data & Insights: Partner with the data team to analyze campaign performance, generate regular reports, and identify customer trends or segmentation opportunities.

Performance Monitoring: Track key CRM metrics to provide actionable recommendations that improve customer engagement and campaign effectiveness.

Cross-Functional Collaboration: Occasionally support marketing campaign. Coordinate with internal teams (Creative, Retail, and Event) to ensure smooth alignment on integrated marketing campaigns, video production, and experiential activations.

Requirements

Degree holder in Business, Marketing, Communication or related discipline

Min. 1 year experience in CRM/ digital/ marketing role; candidate with agency background is preferable

A quick learner who thrives and adapts easily in a fast-paced environment

Comfortable working with data to interpret campaign results and translate insights into action

Strong communication skills with a highly collaborative and organized approach to stakeholder management

Good attention to detail with proven capability in quality assurance and project follow-through

Enthusiasm for utilizing AI tools to speed up content creation and automate routine tasks is a plus

Candidate with more experience will be considered for Senior Account Executive.

Cheil is one of the world’s leading advertising agencies and the fastest-growing agency in Hong Kong. We’re passionate about ideas and are looking for like-minded people to join us.

What can I earn as an Accounts Executive