72530

Flex Consultancy Limited; Hong Kong; On-site; HKD 201,000 - 335,000; Full time

Job summary

Flex Consultancy Limited in Hong Kong is seeking a System Support Specialist to provide daily user support for HRMS and related applications, and to deliver first level service to corporate clients by phone and email.

You will perform technical support, troubleshoot software systems, manage issue logs, and assist with system testing and user training. Fresh graduates are welcome; candidates with 2+ years’ experience will be considered for the System Support Specialist role.

Qualifications

• Diploma or above in Information Technology, Computer Science or related disciplines.
• Hands-on experience with SQL or HRMS is an advantage.
• Good presentation and communication skills.
• Fresh graduates will also be considered.

Responsibilities

• Provide daily users support related to HRMS and related applications.
• Provide first level customer service to corporate clients via telephone and emails.
• Provide technical support, troubleshoot and administer software systems.
• Maintain targeted service levels and response times.
• Conduct admin/user training of systems, etc.

Skills

User support

HRMS

Technical support

Troubleshooting

SQL

English & Chinese comms

Education

Diploma or above in IT / Computer Science

Tools

SQL

Job description

• Provide daily users support related to HRMS and relatedapplications
  
• Provide first level customer service to corporate clients viatelephone and emails;
  
• Provide technical support , trouble-shooting and administrationof software system;
  
• Manage issue logs with maintenance report;
  
• Conduct software testing for system/ program update;
  
• Maintain targeted service level and response time;
  
• Conduct admin/user training of Systems, etc.
  
• Diploma or abovein Information Technology, ComputerScience or related disciplines
  
• Hands-on experienceSQL or HRMS is an advantage
  
• Good presentation and communication skills
  
• Good command of spoken and written English and Chinese
  
• Fresh graduates will also be considered
  
• More than 2 years of working experience on system support willbe considered as System Support Specialist