Application Support

Swing Consulting Ltd.; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

A technology consulting firm in Hong Kong is looking for an IT application support specialist to maintain systems like CRM and ERP. The role involves programming development, project implementation, and troubleshooting issues for clients. Candidates should have a diploma in Information Technology or related fields, with 2 years of relevant experience, and knowledge in PHP, .NET, and Dynamics AX is preferred. Proficiency in English, Cantonese, and Mandarin is necessary.

Qualifications

• 2 years of working experience in IT application support.
• Knowledge in PHP, .NET, Apache, MS SQL, and SSRS is mandatory.
• Proficiency in English, Cantonese, and Mandarin.

Responsibilities

• Maintain and support CRM system, Loyalty management system, and POS retail system.
• Assist in project implementation, including system migration and UAT.
• Troubleshoot issues for existing customers.

Skills

Problem-solving

Communication

Self-motivated

Teamwork

Education

Diploma or above in Information Technology, Computer Science or related disciplines

Tools

PHP

.NET

Apache

MS SQL

SSRS

Microsoft Dynamics AX 2012

Dynamics AX / Dynamics 365

Job description

• Maintain and support CRM system, Loyalty management system and POS retail system
• Maintain and support Microsoft Dynamics AX 2012 ERP system
• Support web application and mobile apps application
• Perform programming development on function customizations and report enhancements and project rollout
• Assist in project implementation, including system migration, UAT and other related ad-hoc project
• Collect user requirements
• Troubleshoot on the issue of the existing customer
• Diploma or above in Information Technology, Computer Science or related disciplines
• 2 years of working experience in IT application support
• Knowledge in PHP/.net/Apache/MS SQL and SSRS is mandatory
• Working experience in vendor management
• Working experience in Dynamics AX / Dynamics 365 is an advantage
• Ability to communicate clearly with various business users on project tasks and status
• Self-motivated, strong sense of responsibility and willing to explore new technology
• Proficiency in both written and spoken English, Cantonese and Mandarin