Business Analyst (Outsourced 1 year contract)

CITADEL Pacific Ltd.; Hong Kong; On-site; HKD 334,800 - 502,200; Full time

Job summary

A leading LPG supplier in Hong Kong is seeking a Business Analyst for a one-year outsourced contract. The role entails supporting business transformation initiatives, analyzing needs, and ensuring effective project execution. The ideal candidate should have a Higher Diploma or above in a related field and at least 3 years of relevant experience. Strong expertise in Microsoft Excel, analytical skills, and proficiency in Cantonese and English are essential. This position offers a unique opportunity to contribute to project success and engage with various stakeholders.

Qualifications

• Minimum 3 years of experience in business analysis, process improvement, or project support.
• Proficient in spoken and written Cantonese and English.
• Experience in digital transformation, system implementation, or project management is a plus.

Responsibilities

• Lead requirements-gathering sessions and communicate with stakeholders.
• Translate business needs into detailed user requirements.
• Develop documentation including business requirements and process flows.
• Support solution design discussions with stakeholders.
• Assist in project planning and progress tracking.
• Coordinate rollout activities such as training logistics.
• Drive UAT planning and defect follow-up.
• Support data-related tasks including data analysis.

Skills

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

SQL

Power BI

Tableau

Analytical mindset

Problem-solving skills

Interpersonal skills

Education

Higher Diploma in Business Administration

Higher Diploma in Statistics

Higher Diploma in Information Systems

Job description

About the job Business Analyst (Outsourced 1 year contract)

About IP&E GBA, a company of Citadel Pacific Group

IP&E GBA Ltd. is a leading LPG supplier serving Hong Kong and Macau, offering a diverse portfolio of renowned brands including Esso, Mobil, and Shell. IP&E GBA Ltd. is committed to offering high-quality products and value customer experience through our extensive distribution network, intensive industry expertise and professional customer service representative continuously. We also have a strong commitment to sustainable development and put effort in maintaining a balance between making profit and fulfilling the company's social responsibilities towards the community and environment.

The Business Analyst supports business transformation initiatives by analysing business needs, defining requirements, and ensuring smooth end-to-end project execution. This role partners closely with business stakeholders throughout the project lifecycle - from discovery and planning to execution, rollout, and post-implementation review.

Responsibilities

Requirements & Process Analysis

• Lead requirements‑gathering sessions and maintain clear, consistent communication with business stakeholders.
• Translate business needs into detailed user requirements, functional specifications, and process flows.
• Develop comprehensive documentation including business requirements, data mapping, workflow diagrams, and acceptance criteria.

Solution & Project Support

• Support solution design discussions with business, IT, and external vendors to ensure feasibility and alignment.
• Assist in project planning, scheduling, and progress tracking, including preparing status reports and dashboards.
• Coordinate and support rollout activities such as training logistics, communication materials, and onboarding documentation.

Testing & Data Activities

• Drive UAT planning, test case development, execution coordination, and defect follow‑up.
• Support data‑related tasks including data analysis, cleansing, mapping, and verification.

Required Qualifications, Capabilities, And Skills

• Higher Diploma or above in Business Administration, Statistics, Information Systems, or a related discipline.
• At least 3 years of relevant experience in business analysis, process improvement, or project support.
• Strong proficiency in Microsoft Excel, PowerPoint, and Word; knowledge of SQL, Power BI, or Tableau is an advantage.
• Strong analytical mindset with excellent problem‑solving and logical‑thinking skills.
• Excellent communication and interpersonal skills with the ability to work effectively with different stakeholders.
• Self‑motivated, positive attitude, and strong sense of ownership.
• Experience in digital transformation, system implementation, or project management is a plus.
• Proficient in spoken and written Cantonese and English.