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Job summary
A leading software house is seeking a Software Support Engineer to join their expanding team. The position involves supporting clients through various software issues while providing training in SQL. Located in Leicestershire, the role offers a competitive salary and the opportunity for formal qualifications in SQL. Ideal candidates should have prior experience in software support and strong communication skills.
Qualifications
- Experience in Application Software Support / Customer Support role.
- Ability to handle 1st-3rd Line Software Support issues.
- Strong verbal and written communication skills.
Responsibilities
- Provide Software Support for external clients.
- Handle call logging and support issues remotely and onsite.
- Interrogate databases using SQL and T-SQL.
Skills
Education
Application Support Engineer, Software Support Engineer, ERP, SQL Server, T-SQL, Software Implementation, Solution Architecture, Enterprise Software, Databases, 1st -3rd line, Service Desk, External Client Support – 32K
Our client is a profitable and rapidly expanding Software House. They are looking for a Software Support Engineer / Application Support Engineer to join their busy Software Support team. Full training in the client’s software will be provided as well as formal SQL qualifications & certifications. Hours are 9-5, Monday – Friday (no shift work – whoop whoop!) The office is based in the Leicestershire area.
The skills needed for this role are:
* Previous experience of working in an Application Software Support / Customer Support role
* Experience in call logging and dealing with 1st-3rd Line Software Support issues
* Experience in working within a similar environment such as Enterprise, CRM, or Financial software.
* Good SQL Server, T-SQL, the ability to write scripts and interrogate databases
* Software implementation – remote and onsite
* Some understanding of how programming works
* Strong verbal and written communication skills
Salary: competitive starting salary 32K and benefits.
You must be able to pass a pre-employment screening due to the nature of my client’s customers.
This is an office-based job.
If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. If you don’t have a CV ready just send me an email and we can talk through the role and you can get a CV together later. Find me on LinkedIn or Twitter @ITRecruiterJo
Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency.
Recruiter:
Email: jo.bevington@ascentpeople.co.uk My Social
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.