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Client Account Manager – Logistics & Customer Success
Résumé du poste
A logistics and fulfilment company in the United Kingdom is seeking a Client Account Manager to provide high-level customer support. The role requires resolving queries, managing shipments, and building strong client relationships. Ideal candidates will have experience in customer service or account management, along with strong communication skills. The position offers competitive salary and benefits including annual bonuses and mental health support.
Prestations
Responsabilités
- Resolve day‑to‑day queries that arise.
- Ensure all SLAs are adhered to.
- Work closely with Warehouse Team Leaders to facilitate account operations.
- Manage inbound shipments and prepare the system for inventory.
- Communicate with couriers for issues that may arise.
- Provide feedback to clients to enhance their operations.
- Build lasting relationships with clients.
Connaissances
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.