A logistics and fulfilment company in the United Kingdom is seeking a Client Account Manager to provide high-level customer support. The role requires resolving queries, managing shipments, and building strong client relationships. Ideal candidates will have experience in customer service or account management, along with strong communication skills. The position offers competitive salary and benefits including annual bonuses and mental health support.
Prestations
Competitive salary
Up to 10% annual bonus
Discounts across a variety of stores
24/7 Mental Health Hotline
Six paid‑for counselling sessions per year
Phone access to trained nurses 24/7
Full private healthcare after three years
Opportunities to progress within the business
Responsabilités
Resolve day‑to‑day queries that arise.
Ensure all SLAs are adhered to.
Work closely with Warehouse Team Leaders to facilitate account operations.
Manage inbound shipments and prepare the system for inventory.
Communicate with couriers for issues that may arise.
Provide feedback to clients to enhance their operations.
Build lasting relationships with clients.
Connaissances
MS Office skills
Strong written and verbal communication skills
Ability to build relationships with customers
Previous experience in Customer Service or Account Management
Methodical and organised working style
Ideally previous knowledge of logistics/distribution
Description du poste
A logistics and fulfilment company in the United Kingdom is seeking a Client Account Manager to provide high-level customer support. The role requires resolving queries, managing shipments, and building strong client relationships. Ideal candidates will have experience in customer service or account management, along with strong communication skills. The position offers competitive salary and benefits including annual bonuses and mental health support.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.