Customer Service & Logistics Coordinator

ZipRecruiter; London; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

A rapidly growing startup, Petbuddy Group, is seeking a detail-oriented Customer Service & Logistics Coordinator. In this hybrid role based in London, you will manage the order lifecycle for our business partners across the UK and EU. You will handle inquiries, coordinate logistics, process invoices, and ensure an efficient response to customer issues. If you possess strong communication and organizational skills with a passion for enhancing the pet care industry, we would love to hear from you.

Benefits

Competitive salary

Free premium pet food

Opportunities for growth

Supportive team environment

Hybrid work option available

Qualifications

• Proven experience in B2B customer service or logistics coordination.
• Strong understanding of shipping and logistics processes.
• Experience processing invoices and basic knowledge of accounts receivable.

Responsibilities

• Serve as primary contact for B2B accounts, handling inquiries.
• Process purchase orders accurately and coordinate shipments across UK and EU.
• Prepare invoices and manage accounts receivable.

Skills

B2B customer service

Logistics coordination

Financial documentation

Microsoft Excel

Communication skills

Organizational skills

Attention to detail

Digital order management systems

Job description

Job Description

Job Summary:

We are seeking a detail-oriented and commercially minded Customer Service & Logistics Coordinator to join our team. This role is vital for managing the entire order lifecycle for our business clients (distributors, wholesalers, retailers, veterinary clinics) across the UK and EU. The ideal candidate will have experience in order processing, logistics coordination, and accounts receivable to ensure seamless service for our partners.

Key Responsibilities:

1. Serve as the primary contact for B2B accounts in the UK and EU, handling inquiries related to orders, products, pricing, and logistics.
2. Process high volumes of purchase orders accurately, ensuring correct pricing, product selection, and shipping details.
3. Coordinate shipments across the UK and EU with warehouse and logistics partners, ensuring proper customs and export/import documentation.
4. Prepare and issue invoices, credit notes, and other financial documents accurately.
5. Manage the accounts receivable ledger in collaboration with the Finance department, including following up on overdue payments and resolving related issues.
6. Resolve B2B customer issues such as late deliveries, damaged goods, or stock shortages with a solution-focused approach.

Qualifications:

1. Proven experience in B2B customer service, sales administration, or logistics coordination.
2. Strong understanding of shipping and logistics processes; experience with UK and EU shipments is highly desirable.
3. Experience processing invoices and basic understanding of accounts receivable or credit control.
4. Proficiency in Microsoft Excel for managing and analyzing data.
5. Excellent verbal and written communication skills.
6. Strong attention to detail and organizational skills.
7. Ability to work efficiently using digital order management systems.
8. Knowledge of the pet industry is a plus.

What We Offer:

• Competitive salary
• Free, premium pet food as an employee benefit
• Opportunities for growth within a pet-focused company
• Supportive, pet-loving team environment
• Hybrid work option available

The Company:

Petbuddy Group (PBG) is a rapidly growing startup aiming to challenge major players in the pet care industry. With offices in London, Stockholm, and Helsinki, we develop innovative, sustainable pet care brands that benefit pets, owners, and the planet.

Focused on M&A and premiumization, our brands are making a significant impact across markets. We are here to disrupt and redefine pet care. If you're ambitious, fast-paced, and passionate about making a difference, join us!