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We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Role Overview: The Senior Solution Architect for CX and CRM plays a pivotal role in driving successful customer engagements and major CX deals. This position requires a strategic thinker with a deep understanding of complex solution integration across front and back office systems.

Key Responsibilities:

• Lead the design and presentation of comprehensive CX & CRM architectures tailored to customer needs.
• Serve as a senior technical leader, guiding presales activities and ensuring alignment with customer objectives.
• Manage and coordinate complex customer engagements, collaborating with multiple teams to deliver integrated business solutions.
• Act as a key communicator for senior stakeholder management, including C-level executive briefings and board-sponsored projects.
• Develop and maintain a deep network within SAP, leveraging relationships across product and consulting teams to enhance solution delivery.
• Oversee multiple engagements simultaneously, working with up to 10 VAT teams across EMEA to ensure project success.

Required Skills and Experience:

• Extensive experience as a senior technical leader and presales architect.
• Proven ability to design and implement complex CX & CRM solutions.
• Exceptional communication skills for effective stakeholder management and executive briefings.
• Expertise in multiple CX technologies and a strong network within SAP.
• Ability to manage and coordinate large-scale projects across diverse teams.
• Relevant qualifications or certifications are highly desirable.

Preferred Qualifications:

• Advanced certifications in CX and CRM technologies.
• Experience in board-level project management and strategic advisory roles.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 429137 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Requisition ID: 429137

Posted Date: Jun 11, 2025

Work Area: Presales

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: 0 - 10%

Location: