Jobs in Telford, Canada

We are looking for a Mental Health Children’s and Young Person Case Manager to join our existing team to provide clinical case management to IPRS Therapists and Network Practitioners working with children & young people (CYP). The successful applicant will be based in the UK and working fully remotely. Your success will contribute to the continued growth of the mental health team.

• Carry out case management supervision supporting IPRS Therapists and Network Practitioners to deliver treatment in line with NICE Guidelines and company policy and Network KPIs.
• To liaise with IPRS Health clinicians and network clinics to gather sufficient information on a patient’s progress to enable case management decisions to be made.
• To make appropriate recommendations around CYP case management in terms of treatment and onwards referral as required on a case-by-case basis.
• To respond to clinical queries from IPRS Therapists, Network Practitioners and patients, and conduct CYP case reviews.
• To ensure that any recommendations for further treatment, onward referrals or clinical investigations are reasonable using clinical reasoning, clinical experience/knowledge and current evidence.
• To ensure that IPRS Therapists and Network Practitioners are following company policies and procedures in the conduct of their work with CYP, and provide guidance on questions of policy and procedure.
• To review CYP e-forms, reports submitted by Network Practitioners and carry out full file reviews of patients to ensure safe and effective care is being delivered in line with policy, operational and clinical guidelines.
• To liaise with patients, family members, Network Practitioners and other professionals as required.
• To help manage and escalate CYP cases where clinical risk or safeguarding concerns have been identified.
• Provide mental health escalation cover, supporting with general queries, clinical report checks and risk and safeguarding queries ensuring these are responded to within service level agreement (SLA).
• Take part in clinical audits for Network Practitioners and feed back into individual practitioner case management and wider service quality improvement initiatives.
• Ensure compliance with all statutory and legal regulations (e.g. access to medical records, Data Protection Act).
• Participate in service improvements.
• To improve client satisfaction by ensuring the patient journey accurately reflects the IPRS triage and case management service.
• To support the Mental Health Network Clinical Operations Manager with implementation of new fully case managed client contracts and support the training of new Clinical Case Managers accordingly.
• Provide out of hours clinical support on a rota basis during service opening hours of 8am-7pm Monday- Friday, and on a Saturday 9am-1pm.
• To carry out initial CYP assessments, providing a good quality assessment with recommended treatment in line with patient’s policy.

We are looking for our new Mental Health Children’s and Young Person Case Manager to be a team player, communicate effectively with internal and external customers verbally and in writing, time manage to meet agreed deadlines in a demanding environment and to be motivated to contribute to helping thousands each year.

To be seriously considered for this role, please have the following:

• Have a professional qualification in Cognitive Behavioural Therapy (CBT)
• Hold full BABCP accreditation having had their first audit with the BABCP
• If your CV does not include the above information, your application will not be progressed

• Minimum 3 years CBT experience working with children & young people through both virtual and face to face treatment and assessment
• Experience of clinical case management

• You will be computer literate with good Excel, Word and PowerPoint skills.

• Ability to communicate effectively with internal and external customers verbally and in writing
• Ability to time manage effectively and demonstrate excellent organisation skills
• Ability to demonstrate an understanding of the patient and their needs
• Logical decision making and a pro-active approach to operational and clinical management
• Ability to demonstrate attention to detail

Salary £41,000 - £48,000 per annum

Hours 40 hours per week full time, (part time may be considered)

Working pattern Monday to Saturday

Location Fully Remote - Must reside in the UK

• Employee Assistance Programme including free confidential counselling
• High-street discounts
• 25 days’ annual leave plus 8 days’ bank holidays; increasing with completed years’ service & opportunity to purchase additional leave
• Moving Day Leave
• Membership of the Company pension scheme
• Recruit a Friend bonus scheme – up to £1,500
• Environmental Initiatives
• Westfield Health Cash Plan
• Free Eye Tests every 2 years
• Free annual Flu-Vaccination

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