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Field Operations Manager
Job summary
A leading field services provider in the UK seeks an experienced Field Operations Manager. The role involves leading a remote team, managing debt collection processes, and ensuring operational efficiency. Candidates should have a proven background in managing field teams and excellent communication skills. This role offers a competitive salary and career development opportunities.
Benefits
Qualifications
- Proven experience managing remote or field-based teams.
- Background in debt collection or arrears recovery.
- Strong leadership and performance management capabilities.
Responsibilities
- Lead, manage, and support a team of field-based professionals.
- Monitor field performance to ensure delivery of KPIs and SLAs.
- Manage escalated field issues, including payment disputes and customer complaints.
Skills
Field Operations Manager – Field-Based, North & Central
£33,150-£34,680 + bonus/commission
A well-established UK field services provider, specialising in utility sector support, is seeking an experienced Field Operations Manager to lead regional operations and drive performance across a remote field team.
This organisation is a recognised leader in external field agency solutions, with a strong reputation for delivering high-quality services across the utilities industry. With a central base in the Midlands, the company operates nationwide and upholds a culture of professionalism, accountability, and continuous improvement.
The Field Operations Manager will be responsible for managing a regional field team, with a focus on performance, compliance, and operational efficiency. The role includes direct responsibility for training, recruitment, auditing, and supporting field operatives. A strong understanding of debt collection processes and procedures is essential, as the role includes managing and overseeing debt recovery visits.
- Lead, manage, and support a team of field-based professionals
- Recruit, train, and audit field operatives to maintain high standards
- Monitor field performance to ensure delivery of KPIs and SLAs
- Provide coaching through regular one-to-ones and accompanied field visits
- Analyse performance data and submit regular reports to senior management
- Ensure compliance with all relevant regulations, processes, and safety procedures
- Manage escalated field issues, including payment disputes and customer complaints
- Contribute to business improvement projects and support new initiative rollouts
- Build effective relationships with internal teams, clients, and stakeholders
- Proven experience managing remote or field-based teams
- Demonstrable background in debt collection or arrears recovery
- Strong leadership and performance management capabilities
- Excellent communication, coaching, and interpersonal skills
- Analytical and organised, with a proactive approach to problem-solving
- Knowledge of the utilities sector is advantageous
- Full UK driving licence
- A senior-level field operations role within a well-established company
- The chance to influence strategy and drive service excellence
- Career development opportunities in a growing sector
- Competitive salary and benefits package
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.