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Telephone Collections Agent
Job summary
A recruitment agency in the UK is seeking a Telephone Collections Agent to join their Sheffield team. The ideal candidate will have strong communication skills and be comfortable dealing with customer queries and negotiations. The role offers a competitive salary plus commission, with additional benefits including a pension and hybrid working options.
Benefits
Qualifications
- 2 years of customer service or contact centre experience preferred.
- Strong communication skills to interact effectively.
- Experience in fast-paced environments.
Responsibilities
- Answering customer calls regarding debts owed.
- Negotiating payment arrangements with customers.
- Updating customer accounts with accurate information.
Skills
Telephone Collections Agent
Pay: £24,000 - £26,000 (depending on experience) + Commission. OTE £35k
Job Type: Full-time 37.5 hours, Permanent
Location: Sheffield
Due to expansion, my client is looking to recruit Telephone Collection Officers to join the contact centre team. If you are a strong communicator, self-driven and motivated, engaging, and influential then this could be the role for you!
- Answering calls from customers that owe money to local authority clients, Transport or third parties acting on their behalf.
- Occasional outbound calls to those who have failed to make payment / contact.
- Occasionally negotiating with customers on live chats.
- Taking payments.
- Completing basic affordability checks and income and expenditures forms
- Negotiating payment arrangements where a customer cannot pay in full
- Identify vulnerable customers
- Sign-post customers with financial difficulties to non-profit debt advice agencies
- Deal with customer queries and handle disputes
- Update accounts and ensure all notes are correct on our systems
- Customer service or contact centre experience (2 years preferred)
- Excellent communication skills - able to interact effectively at all levels
- Able to work in a fast-paced environment with the ability to provide information quickly and clearly
- Confident in dealing with customers over the telephone - often in difficult circumstances
- Friendly and empathetic, with good active listening skills
- Ability to problem solve and provide customers with options in line with our client and company guidelines
- Confident negotiator to achieve the shortest arrangements to fulfil client requirement
- Previous practical office administration experience
- Being comfortable in using a variety of technologies and software systems
- Company pension
- Colleague discount scheme
- Christmas Savings Scheme
- Free on-site parking
- Employee Assistance Programme
- Birthday holiday allowance
- Attractive bonus, incentives and performance rewards
- Death in service benefit
- Hybrid working (subject to reaching required standards)
If you have the experience and skills needed for the role as a Telephones Collections Agent please apply
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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