It Security jobs in United States

Location: Clydebank, Scotland

Hybrid Working Options Available

Travel Requirements: Flexibility to travel to sites as required, both domestically and internationally

We are looking for a Senior Service Delivery Analyst to join our IT Service Delivery team in a second-line capacity. This role is focused on supporting, maintaining, and enhancing IT infrastructure across a global fleet of vessels. The successful candidate will provide remote technical support and will occasionally travel on-site to deliver in-person assistance. This is an excellent opportunity to join a well nurtured team, deepen your technical expertise and grow within a diverse, international environment.

• Deliver second-line remote support to vessel-based personnel, with occasional on-site travel for critical tasks.

• Install, configure, and troubleshoot a variety of hardware and software including servers, laptops, mobile devices, storage systems, and networking equipment.

• Assist in designing and implementing onboard IT infrastructure for new and existing vessels.

• Monitor systems to ensure optimal performance and reliability.

• Conduct routine system and network upgrades.

• Enforce IT security protocols and manage backup systems.

• Coordinate with external vendors and service providers for issue resolution and project execution.

• Manage and resolve incidents in line with SLAs using ITSM tools.

• Participate in IT onboarding and vessel refresh projects.

• Develop and maintain internal knowledge base documentation.

• Recommend service improvements and contribute to process enhancement.

• Support end-user training and communication related to IT procedures.

• Mentor junior support analysts when required.

• Attend meetings on incidents, changes, and project updates.

• Follow standardised procedures for Incident, Change, and Problem Management.

• HNC/HND or equivalent relevant experience.

• Strong background in a fast-paced IT support environment, ideally with remote user support.

• Excellent problem-solving and communication skills.

• Networking fundamentals (DNS, DHCP, VLANs, Routing).

• Desktop, thin client, mobile, and printer hardware support.

• Windows 7 & 10: installation and support.

• Windows Server Technologies.

• Synology and SCALE storage platforms.

• Hyper-V virtualisation.

• Antivirus software administration.

• Active Directory and Microsoft Exchange.

• Microsoft Azure (fundamentals).

• Microsoft Intune MDM.

• Office 365 Administration.

• VPN and remote access tools.

• System Center Configuration Manager (SCCM).

• ITSM platforms (e.g., Freshservice).

• 30 days of annual leave, plus an additional day off for your birthday

• Option to buy or sell up to 5 additional leave days per year

• 12.5% non-contributory pension

• Bupa private medical insurance

• Hybrid working model offering flexibility between home and office

• Subsidised onsite lunches

• Free electric vehicle charging stations and parking facilities

To be considered for this role please apply today or contact Sophie at Nine Twenty for more details.