It jobs in United States
VIP Service Desk Lead: Windows Server & Jira Pro
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Medium
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jark
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Madfish
VIP Service Desk Lead: Windows Server & Jira Pro
Resumo da oferta
A top-tier financial institution seeks an experienced Service Desk Analyst in Chelmsford for providing VIP IT support and ensuring efficient service management. In this senior role, you will act as an escalation point for IT issues, mentor junior staff, and drive process improvements. Ideal candidates have extensive experience with Jira Service Desk and strong knowledge in Windows Server environments. The position offers a competitive salary of £35,000 to £40,000 and is 5 days onsite.
Qualificações
- Experience with Jira Service Desk is essential.
- Background providing VIP IT support to executive-level staff.
- Strong understanding of Windows Server administration.
Responsabilidades
- Provide expert IT support and manage service within the team.
- Act as the main escalation point for complex issues.
- Mentor junior staff and drive process improvements.
Conhecimentos
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.