Customer Support jobs in United States

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Telent

Guildford, United Kingdom

Other

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Yes

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3

14.05.2025

28.06.2025

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Location: Southampton

Job type: Full time, permanent

Job ref: 1415

Telent's Network Services division is seeking a Cloud Engineer to join our successful Engineering team based in Southampton. This is a great opportunity to work with a talented team of Cloud, Network, and Security specialists, supporting your growth and development as a Cloud Engineer through challenging projects.

The Cloud Engineer will develop and strengthen relationships with internal and external customers, providing proactive service and acting as a bridge between the engineering team and Service Delivery, Projects, and Service Desk to ensure high customer satisfaction.

Our Technology Teams are committed to bringing the digital revolution to homes, infrastructure, and businesses across the country. Be ready to innovate and develop networks and systems for millions, making a significant impact by helping to keep the nation's critical infrastructure connected and protected 24/7.

Cloud Engineer - Responsibilities:

• Train internal engineering staff and customers on products and solutions.
• Assist with Professional Services and Sales opportunities within Network Services.
• Monitor customer incidents and report on nominated accounts.
• Highlight trends, security threats, or technical bulletins impacting customers.
• Manage documentation and technical information related to customer platforms and Telent Cloud Services.
• Follow internal and external processes for task allocation, completion, and reporting, updating all relevant parties.
• Assist with Proof of Concept scenarios, Type Approval activities, and lab testing.
• Create TA, POC, RFC, WI, and SoW documentation.
• Review engineering technical documentation peer-wise.
• Lead in pre-staging equipment for customer sites.
• Participate in customer meetings: support reviews, project roadmaps, service reviews, incident reviews.
• Ensure accurate and timely timesheet submissions.
• Align certifications and training with business objectives and role requirements.
• Complete overtime and expenses accurately and promptly.
• Adhere to GDPR and security policies regarding sensitive data and incident reporting.

Who you are:

The ideal Cloud Engineer will have an interest in Cloud technologies, including some Azure knowledge, Linux, MS SCCM, and MS Exchange, with support for your development. You should have a strong work ethic, a can-do attitude, and experience working in a medium to large support environment, including On-premise Cloud Services.

• VCP 6.x-DCV (Desirable)
• MCSA: Microsoft Windows Server 2016 or above
• Networking Concepts knowledge
• Microsoft SQL Server 2016 or above, especially clustering and availability groups
• Azure MFA and Identity Services
• Microsoft System Configuration Manager
• Microsoft Exchange Server 2016 and above
• VMware vCloud Director knowledge
• Leadership qualities and proactive approach
• Strong ownership and pride in work
• Hands-on with relevant technologies
• Ability to build trust and collaborate
• Continuous improvement mindset
• Excellent communication skills
• Problem-solving passion
• Ability to work independently or as part of a team

What we offer:

A diverse and inclusive culture that values differences and ideas. Opportunities for development, learning, and impact include:

• 26 days annual leave plus options to buy or sell days
• Company matched pension scheme
• Family-friendly policies
• Occupational health and wellbeing support
• Discounts via Telent Reward scheme
• Continuous support and development
• Additional benefits discussed at offer stage

Our values:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused

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About Telent:

Telent is a leading technology company specializing in mission-critical communications and digital infrastructure support across the UK, with a team of over 3,000 dedicated professionals committed to delivering high performance and making a positive impact.