Application Support Engineer

LevyAssociates; London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A fast-scaling SaaS business in marketing analytics is seeking an Application Support Engineer to enhance internal and customer support. The role involves troubleshooting, coordinating support tickets, and collaborating with various teams to improve efficiency. Ideal candidates will have strong SQL skills and experience in cloud environments.

Qualifications

• Solid SQL skills, ideally with experience in PostgreSQL.
• Experience using documentation and ticketing tools like JIRA, Notion, and Slack.

Responsibilities

• Troubleshooting platform issues for internal teams and external customers.
• Coordinating and prioritising technical support tickets.

Skills

SQL

Problem Solving

Customer Service

Tools

AWS

JIRA

Git

Job description

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Application Support Engineer – Data, Cloud & Customer Operations

Location: London – 4 days per week

Up to £50,000 + bonus

Type: Full-Time

I'm currently working with a fastscaling SaaS business that works in the marketing analytics industry. They’ve won multiple industry awards and are now expanding globally. If you are an Application Support Specialist who has a mix of technical know-how, problem-solving ability, and a passion for improving internal and customer-facing support.

This role is perfect for someone who enjoys working across data, infrastructure, and support operations, and wants to play a key part in a company’s continued scale-up.

Day to day:

* Coordinating and prioritising technical support tickets in collaboration with the Service Desk Manager
* Troubleshooting platform issues for both internal teams and external customers
* Performing root cause analysis and helping to build long-term solutions
* Maintaining and improving support documentation and internal knowledge bases
* Working closely with teams across Customer Success, Data, and Engineering to ensure issues are resolved accurately and efficiently
* Producing regular reports and insights to improve support performance and team efficiency

Key skills:

* Solid SQL skills, ideally with experience in PostgreSQL
* Familiarity with cloud environments and infrastructure tools – AWS, SFTP, SSH
* Experience using documentation and ticketing tools like JIRA, Notion, and Slack
* Understanding of version control tools (e.g. Git, Bitbucket) and bonus if you’ve worked with Fivetran or DBT
* Someone with a customer-first mindset and a process-driven approach to support
* Ideally coming from a SaaS, data-focused, or high-growth tech environment

Please apply for this role with your most up to date and relevant CV.