Apprentice IT Service Desk Analyst

TN United Kingdom; Ringwood; On-site; GBP 12,000 - 15,000; Full time

Job summary

An ambitious company in the UK retirement sector is seeking an Apprentice IT Service Desk Analyst to support their growing IT department. This exciting role offers the chance to gain a recognized qualification while earning a competitive salary. You'll utilize your customer service skills to assist users with various IT issues, manage support tickets, and contribute to building and configuring PCs. With excellent benefits, including health screening and professional development opportunities, this position is perfect for someone passionate about technology and eager to grow their career in IT.

Benefits

24 days holiday plus Bank Holidays

Health Screening

Life Assurance

Day off on your birthday

Training and professional memberships paid

Well-being initiatives

Peer recognition programs

Employee Assistance programme

Family discounts on apartments

Charitable match-funding

Qualifications

• Keen interest in IT with knowledge of Windows OS and Microsoft Office.
• Excellent customer service and communication skills required.

Responsibilities

• Support users on company computers, applications, and software.
• Manage support tickets and provide desktop & remote support.

Skills

Customer Service Skills

Problem-Solving Skills

Analytical Skills

Windows OS Knowledge

Microsoft Office Knowledge

Organizational Skills

Attention to Detail

Education

Information Communications Technician Apprenticeship

Job description

Social network you want to login/join with:

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Client:

Churchill Living Ltd

Location:

Ringwood, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ab6b5b05ead9

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

• Location: Ringwood, Hampshire
• Reward & Benefits: Starting salary of £12,000 - £15,000 depending on age and experience, fully supported Information Communications Technician apprenticeship, and excellent colleague benefits.

Are you someone who has a keen interest in technology and computing? Do you love solving problems? Do you have great customer service skills? If so, we have a great opportunity for you to gain a recognised qualification, earn a salary, and build your career in IT.

About the role

We are recruiting for an Apprentice IT Service Desk Analyst to support our IT department in Ringwood, Hampshire, due to our bold growth plans.

You will use your customer service skills to support users on all company supported computers, applications, and software, troubleshooting issues, and advising on actions.

The role includes managing support tickets, resolving or re-assigning them, creating new accounts, and supporting desktop & remote support, including building and configuring PCs and laptops.

You will be fully supported to complete the Information Communications Technician apprenticeship and gain qualifications in Microsoft 365 and Azure.

About us

Churchill Retirement Living is the fastest-growing company in the UK retirement house building sector, employing over 700 people with ambitious growth plans.

We build quality, purpose-built apartments for independent living in later life, focused on security, peace of mind, and independence.

We have received numerous awards, including being recognized as a top place to work by The Sunday Times and winning 'Housebuilder of the Year' by the WhatHouse? Awards.

About you

This is a customer-facing support role requiring:

• A keen interest in IT and knowledge of Windows OS and Microsoft Office
• Excellent customer service and communication skills
• A positive, helpful attitude
• Analytical and problem-solving skills
• Organizational skills and workload prioritization
• Ability to work independently and in a team
• Attention to detail

How you’ll be rewarded

• Salary of £12,000 - £15,000 depending on age and experience
• 24 days holiday plus Bank Holidays
• Health Screening, Life Assurance, and a day off on your birthday
• Recognition and development opportunities, including IT and Microsoft qualifications

Colleague benefits include:

• Training and professional memberships paid
• Well-being initiatives and ambassadors
• Peer recognition and referral programs
• Employee Assistance programme
• Land introduction bonus
• Family discounts on apartments
• Charitable match-funding

Application deadline: 30th September 2022. Join us and be part of an ambitious team that values its people. Apply today!

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