Customer Experience jobs in United States

Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth by building and orchestrating experiences at scale, harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements, and communications.

Joining frog means becoming part of the “pond,” a global network of studios with a vibrant in-person and virtual culture. frogs are curious, collaborative, and courageous, united by a passion for improving the human experience across our areas of expertise. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions. Frogs value humour, positivity, and community as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment and Make Your Mark on every project, in your studio, community, and the world at large.

Due to growth, we are seeking highly skilled Consultants and Senior Consultants to join frog Data.

Our ideal candidate will have knowledge and experience in Generative AI (Gen AI) and Large Language Models (LLM) development and evaluation. They should have extensive experience in customer behaviour analytics, marketing, commercial, web, or product analytics, with domain knowledge in marketing, customer, digital, and commercial sectors. Strong project management and people management skills are also essential.

• Previous experience in data science, with proven expertise in Generative AI and LLM development and evaluation.
• Hands-on experience in customer behaviour analytics, marketing, commercial, web, or product analytics, focusing on customer experience (if available).
• Ability to build and evaluate Generative AI solutions and LLMs for various use cases.
• Experience developing and implementing machine learning models, including predictive, forecasting, classification, and deep learning models.
• Experience working with diverse data sets, such as transactional/EPOS, digital, social, loyalty, etc.
• Proficiency in programming languages like Python.
• Knowledge of cloud platforms and tools for data science and machine learning.
• Ability to use visualization tools such as Power BI or Tableau to present insights effectively.
• Experience collaborating with cross-functional teams to understand business challenges and create valuable solutions.
• Proven project management experience, including planning, execution, and delivery of AI/ML POCs, MVPs, and production solutions.
• People management skills, including mentoring and developing team members.

• Experience in primary growth sectors like CPR (Consumer Products & Retail), ETU (Energy, Utilities, Telecommunications), and PS (Public Sector).
• Familiarity with Agentic AI development.
• Knowledge of ethical considerations and best practices in AI and data science.
• A curious mindset and interest in the latest advancements in AI, machine learning, and data science.

We actively promote inclusion and create environments where you can bring your whole self to work. We aim to support a positive work-life balance with flexible working arrangements, including hybrid work models.

We are committed to social impact, reducing our carbon footprint, and improving access to digital technology. We were named one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. While the base location is London, roles may involve periods away from home at short notice.

Our remuneration package includes flexible benefits options and a variable component based on performance.

Capgemini is a global business and technology transformation partner, helping organizations transition to a digital and sustainable world. With over 55 years of experience and 340,000 team members worldwide, we deliver end-to-end services from strategy and design to engineering, leveraging strengths in AI, cloud, and data, supported by deep industry expertise and partnerships. In 2023, we reported revenues of €22.5 billion.