customer service advisor

TN United Kingdom; Gloucester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player seeks a proactive and friendly individual to enhance the customer experience at Gloucester Quays. This role involves providing excellent customer service, resolving queries, and maintaining a welcoming environment. The ideal candidate will possess strong problem-solving skills and a customer-focused attitude, ensuring all interactions are positive and efficient. Join a dynamic team dedicated to continuous improvement and customer satisfaction, where your contributions will directly impact the overall experience of visitors. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Friendly and approachable with a strong customer focus.
• Ability to solve problems and work well in a team.

Responsibilities

• Meet and greet customers, ensuring a positive experience.
• Resolve queries and complaints professionally and efficiently.
• Maintain a clean and organized customer service desk.

Skills

Customer Focus

Problem Solving

Initiative

Flexibility

Teamwork

IT Literacy

Education

GCSE or equivalent

Job description

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Provide proactive, professional, timely, efficient, and friendly service to all external and internal customers of the centre, ensuring relevant information is given and all queries are followed through to the customer’s satisfaction to enhance the customer experience.

Essential Skills/Experience/Qualifications required

• Friendly and approachable customer focus.
• Problem solving.
• Initiative and proactive.
• Flexible and adaptable.
• Ability to work as part of a team.
• IT literate.

Desired Skills/Experience preferred

• Experience in customer service role preferred but not required.
• GCSE standard or equivalent.

Duties of the role:

• Meet and greet internal and external customers in line with the Gloucester Quays customer service standards.
• Resolve queries and complaints in a professional and friendly manner and proactively offer information to add value to the customer experience.
• Adhere to the centre and customer service training manuals, highlighting any areas for improvement to the customer experience manager and contributing to continuous service improvement.
• Maintain the customer service desk and centre to be clean, tidy, and well-organized, promoting Gloucester Quays positively.
• Record, coordinate, and report relevant information such as lost property, parking cards, gift card sales, ensuring all data is accurate and up-to-date.
• Highlight potential customer issues and suggest improvements to the management team to enhance customer service.
• Manage Quays Cars rentals, store data in line with GDPR, clean the vehicle upon return, and ensure it is safe and damage-free for the next customer.
• Handle customer complaints, monitor feedback channels, and respond within the agreed time, providing suitable solutions.
• Manage cash transactions, ensure all money is accounted for, and report discrepancies.
• Complete administrative tasks as requested by the management team and daily tasks for the Operations Manager.
• Comply with health and safety checks on mobility scooters.