Technology Architect - Adobe Experience Manager

ZipRecruiter; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading company is seeking a Technology Architect specializing in Digital Marketing and Customer Experience. The role focuses on developing strategies and technology solutions to enhance customer engagement. Ideal candidates will have extensive experience in marketing automation and consumer experience design, integrating advanced technologies into marketing initiatives.

Qualifications

• 15+ years in defining & implementing strategies including Digital Commerce.
• 10+ years with marketing automation platforms and CRM systems.
• Experience with AI, machine learning, and advanced marketing technologies.

Responsibilities

• Develop and implement marketing and consumer experience strategies.
• Collaborate to design and optimize personalized customer experiences.
• Lead adoption of marketing tech solutions to improve campaigns.

Skills

Leadership

Analytical Skills

Communication

Collaboration

Negotiation

Tools

Adobe Experience Manager

Google Analytics

Tableau

Salesforce Marketing Cloud

Marketo

Job description

Job Description

Role – Technology Architect - AEM- Digital Marketing & Customer Experience Strategist

Technology – Marketing & Customer Experience Technology

Location – UK

Compensation – Competitive (including bonus)

Role

Develop strategies and technology solutions to enhance customer engagement, improve user experiences, and leverage technology for measurable marketing outcomes. Serve as a trusted advisor to customers and internal stakeholders, driving business growth. The ideal candidate will blend marketing strategy with cutting-edge consumer experience technology, integrating advanced technologies into marketing initiatives.

Experience & Skills Needed:

• 15+ years in defining & implementing strategies and solutions including Digital Commerce, Marketing Automation, Campaign Management
• 10+ years with marketing automation platforms (e.g., Adobe Experience suite, Marketo, Salesforce Marketing Cloud) and CRM systems
• 10+ years with data analytics tools (e.g., Google Analytics, Tableau)
• Expertise in consumer experience design, user journeys, personalization, omnichannel marketing
• Experience with AI, machine learning, and other advanced marketing technologies
• 10+ years working with globally distributed teams, including in India and Europe
• Experience providing solutions for at least 3 digital transformation initiatives using all variants of Adobe Experience Manager
• Experience with global website rollouts, digital asset management, component library design, AEM CS management, and performance improvement
• Architecting solutions for scalable, available systems and integrating AEM with other Adobe and enterprise systems
• Providing architecture services for Adobe Experience Cloud and staying updated on its latest features
• Hands-on coding experience with AEM components
• Oversight, planning, and guidance for AEM projects
• Participation in project design, development, deployment, and establishing best practices

Job Responsibilities:

• Strategic Contributions: Develop and implement marketing and consumer experience strategies incorporating automation, AI, CRM, and analytics to deliver seamless customer journeys.
• Consumer Experience Design: Collaborate to design and optimize personalized, engaging customer experiences.
• Technology Integration: Lead adoption of marketing tech solutions to improve campaigns and ROI.
• Data-Driven Decision Making: Use analytics to inform strategies, optimize initiatives, and report on metrics.
• Innovation & Trends: Stay current with marketing technologies and leverage emerging platforms.
• Customer-Centric Approach: Ensure all strategies prioritize customer value and loyalty.

Soft Skills:

• Leadership, integrity, empathy, emotional intelligence
• Ability to set direction and mobilize teams
• Openness to new ideas, collaboration, and future orientation
• Strong analytical, presentation, and strategic skills
• Relationship building and cross-functional collaboration
• Effective communication of digital and business concepts
• Negotiation and stakeholder management skills

Why Infosys:

Infosys is a global leader in digital services and consulting, enabling clients worldwide to navigate their digital transformation with an AI-powered core and agile digital solutions, fostering continuous improvement and innovation.

We are committed to merit-based employment and creating an inclusive environment. Infosys is proud to be an equal opportunity employer.