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Join a Team That Puts People First - Receptionist/Secretary Opportunity at Richmond Medical Centre

At Richmond Medical Centre, we don't just work, we thrive. Team wellbeing is at the heart of everything we do, and we've built a workplace that's open, inclusive, and genuinely supportive. If you're looking for a role where your ideas count and your wellbeing matters, this could be the perfect fit.

We're excited to offer a temporary opportunity for a Receptionist/Secretary to join our friendly team, covering maternity leave for one of our valued colleagues. This role is set to begin on Monday 27th October and will last for 9 months.

As part of our busy practice, you will play a key role in delivering high-quality patient care by providing efficient and compassionate administrative support. From day one, you'll have access to the tools, resources, and encouragement you need to grow, shine, and do your best work (with plenty of laughs along the way).

What's in it for you?

• 25 days annual leave plus bank holidays (pro-rata)
• Summer and Christmas social events, because we believe in celebrating together

If you're ready to bring your skills to a team that values kindness, collaboration, and a good cup of tea, we'd love to hear from you.

The duties and responsibilities to be undertaken by members of the Practice administration team include supporting clinicians with tasks, providing excellent patient care and maintaining the practice bookings system. Duties may be varied from time to time under the direction of the Operations /Practice Manager, dependent on current and evolving Practice workload and staffing levels.

This is a diverse and varied role where no 2 days are the same, so a willingness to adapt is essential, as well as enjoying working as part of a team and supporting others.

Situated in the heart of Richmond, Sheffield, we are a dynamic 4 partner surgery with a patient list size of 9,900. Our practice falls within the boundary of South Yorkshire ICB and we are part of the collaborative 2 Townships PCN which consists of 5 practices.

We are a patient centric practice with a family orientated approach and are keen advocates of Greener Practice credentials. Rated Good by the CQC, we are a patient-focused, high-performing practice, consistently achieving strong results in QOF.

Our multidisciplinary team includes 5 other salaried GPs, 4 practice nurses, 3 healthcare assistants, as well as an experienced administrative and reception team. Our ARRs roles include a physiotherapist, social prescribers, an occupational therapist, HCA and pharmacists.

As an accredited training practice, we provide education for GP trainees. Our team of Partners are experienced trainers committed to mentoring the next generation of clinicians.

• Maintaining and monitoring the Practice appointments system on SystmOne.
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Taking messages and passing on information
• Filing/Scanning and retrieving paperwork
• Processing repeats prescriptions in accordance with Practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Clearing and re-stocking consulting rooms as required
• Providing clerical assistance as required including word/data processing, filing, photocopying and scanning
• Monitoring of stationery/clinical room and othersupplies
• Accepting and documenting samples from patients
• Assisting secretary with typing referrals and other documentation when required
• Supporting when patients or clinical staff request a chaperone
• Assisting with spot cleaning of the premises as and when required to ensure that all patient areas are presentable throughout the day
• Ensuring building security, closing doors, windows and shutters at the end of the day.

• The successful candidate will have and be able to demonstrate:
• Excellent customer service skills. Previous NHS GP Practice experience is desirable but not essential; We are looking for the right person to join our dedicated team
• Friendly and approachable manner;
• Experience of working in a team;
• Good telephone manner;
• Professionalism;
• Adept in using own initiative when working alone;
• Experience of working in a busy environment;
• The ability to multitask and prioritise effectively whilst staying calm under pressure;
• Has a good understanding of confidentiality;
• Flexibility in working pattern and duties;
• Ability to cope with and manage change;
• Computer literate. SystmOne and Accurx familiarity is desirable but training will be provided.

• Maths and English GCSE- A* to C (or equivalent)

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.