Agile Coach jobs in United States
Customer Support Lead - Build, Coach & Optimize Experience
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Close Brothers Group
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Simply Academy Ltd
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JobStart Scheme
Customer Support Lead - Build, Coach & Optimize Experience
Job summary
A cybersecurity training company in Greater London is seeking an experienced Customer Support Lead to manage their support team and ensure high-quality customer experiences. The ideal candidate will have over 3 years of support experience, with a minimum of 1 year in a leadership role. Responsibilities include team coaching, overseeing operations in Zendesk, and collaborating with various departments to improve service quality.
Qualifications
- 3+ years of experience in customer support or technical support.
- At least 1 year in a leadership or supervisory position.
- Experience in education or cybersecurity environments is a plus.
Responsibilities
- Lead and develop the Customer Support team through regular coaching.
- Oversee daily operations in support platforms, ensuring targets are met.
- Collaborate with teams to improve customer experience and resolve issues.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.