Zoo Events & F&B Assistant

Chester-Zoo; Chester; On-site; GBP 35,818,000 - 41,328,000; Part time

Benefits offered by this job

Staff pass

Complimentary zoo tickets for friends

Free bus travel (X1) from Chester

Staff discount in restaurants/retail

Subsidised staff canteen

Online Discount/Cashback scheme

Free entry to affiliated zoos through

Job summary

Chester Zoo is seeking Events Team Members to join our Food & Beverage team. You’ll support weddings, parties, conferences and other events at The Square and The Oakfield pub, delivering a world‑class guest experience.

You’ll handle front‑of‑house duties, assist with event setups, welcome guests, serve meals and drinks, manage small conferences, build client relationships, and collaborate with colleagues to ensure seamless events.

Qualifications

• Excellent customer service skills, ideally gained in a similar environment such as an event space or hospitality venue.
• Excellent communication skills and teamwork.
• A good level of numeracy and literacy, to help with taking orders, reading menus and processing payments.
• Cash handling experience.
• Ability to think on your feet and adapt to a multitude of different scenarios.
• A keen eye for detail and passion for high standards.
• Due to licencing requirements, you must be aged 18 or older.
• Bar and/or barista experience would be desirable.

Responsibilities

• Assisting with event setups and pack downs, ensuring spaces look their best
• Welcoming and serving guests with a friendly, professional manner
• Supporting food and beverage service, including serving meals, drinks, and clearing tables
• Leading the delivery of small conferences, liaising with clients and ensuring their requirements are met
• Building and maintaining strong client relationships to support repeat business and positive feedback
• Supporting front‑of‑house Food & Beverage operations within the pub and other F&B outlets when required
• Maintaining cleanliness and presentation across event spaces and F&B areas
• Working with colleagues and managers to deliver seamless events from start to finish

Job description

Chester Zoo is seeking Events Team Members to join our Food & Beverage team. You’ll support weddings, parties, conferences and other events at The Square and The Oakfield pub, delivering a world‑class guest experience.

You’ll handle front‑of‑house duties, assist with event setups, welcome guests, serve meals and drinks, manage small conferences, build client relationships, and collaborate with colleagues to ensure seamless events.