Zero Hours House Manager

McCarthy Stone; North East; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Group personal pension and life cover

Employee Assistance Programme

Work in beautiful surroundings

Generous annual leave (25 days, rising

Bank holidays

Access to employee discounts platform

Job summary

McCarthy & Stone, the UK's leading retirement living provider, is seeking a Relief House Manager to support the Operations Manager by covering locations as required. The role focuses on delivering exceptional customer service and ensuring a safe, welcoming, and independent lifestyle for residents.

You’ll be the front-of-house contact, manage operations, and help organise community events while upholding high standards of health and safety and confidentiality.

Qualifications

• Excellent communication skills and a proactive attitude.
• Experience in customer-facing or service management roles.
• Professional and committed to high-quality service.
• Enjoys variety and takes initiative in busy environments.
• Can solve problems effectively and stay calm under pressure.
• Familiar with Microsoft Word and Outlook.
• Basic Health and Safety awareness (training provided).
• First aid qualifications or willingness to obtain (training provided).
• Experience in property management is an advantage.
• Enjoys organising events.

Responsibilities

• Welcoming homeowners and helping them settle into their new homes.
• Providing a front-of-house service and engaging warmly with all visitors.
• Being the first point of contact for residents and offering assistance, guidance, or support.
• Managing supplier relationships to ensure smooth day-to-day operations.
• Acting as the face of McCarthy Stone for homeowners’ families and friends.
• Handling resident concerns with sensitivity, confidentiality, and respect.
• Overseeing estate management, including communal areas, gardens, and grounds.
• Supporting the development of a strong community through organising social events and regular resident meetings.
• Ensuring compliance with all Health and Safety requirements.

Skills

Communication skills

Customer-facing experience

Service management

Professionalism

Organization

Health & Safety awareness

First aid training

Property management

Event planning

Tools

Microsoft Word

Outlook

Job description

Relief House Manager - Retirement Living

Location: Across Tyne and Wear, County Durham, Northumberland and Cumbria

Hours: Various to cover holidays and sickness

£14.46 per hour plus expenses, benefits and bonus

We do not currently offer sponsorship - applicants must have the right to work in the UK.

Make a Difference Every Day

Are you passionate about delivering exceptional customer service?

Do you thrive in a role that involves multi-tasking, problem-solving, and event organisation?

McCarthy & Stone, the UK's leading retirement living provider, is looking for a Relief House Manager to support the Operations Manager covering at various locations as required.

Why Work with McCarthy & Stone?

We offer a rewarding role with a range of employee benefits, including:

• Group personal pension and life assurance
• Employee Assistance Programme
• Work in beautiful surroundings
• Generous annual leave (25 days, rising to 28 days) plus bank holidays
• Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)

Role Overview - House Manager

As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents.

Key responsibilities include:

• Welcoming new homeowners and helping them settle into their new homes
• Providing a front-of-house service and engaging warmly with all visitors
• Being the first point of contact for residents and offering assistance, guidance, or support
• Managing supplier relationships to ensure smooth day-to-day operations
• Acting as the face of McCarthy Stone for homeowners’ families and friends
• Handling resident concerns with sensitivity, confidentiality, and respect
• Overseeing estate management, including communal areas, gardens, and grounds
• Supporting the development of a strong community through organising social events and regular resident meetings
• Ensuring compliance with all Health and Safety requirements

About You - What We're Looking For

We're looking for someone who:

• Has excellent communication skills and a proactive attitude
• Has previous experience in a customer-facing or service management role
• Demonstrates professionalism and a commitment to high-quality service
• Enjoys variety and takes initiative in a busy environment
• Can solve problems effectively and remain calm under pressure
• Is comfortable using Microsoft Word, Outlook, and other basic digital tools
• Has an awareness of basic Health and Safety (training will be provided)
• Holds or is willing to obtain first aid qualifications (training provided)
• Experience in property management is an advantage
• Enjoys organising events

Training & Development

You’ll receive full support and professional training through our in-house development programmes, which include:

• First Aid certification
• Dementia Friends training
• Workplace safety courses
• Ongoing development and progression support

Please note:

McCarthy & Stone is an equal opportunities employer. We welcome applications from all backgrounds.

We do not currently offer sponsorship - applicants must have the right to work in the UK.

About Us

As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. McCarthy &Stone operates over 545 developments across the UK for more than 24,200 people.

We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy & Stone Charitable Foundation to support local causes that help older people in need across Britain.

We are proud to have been certified as a Great Place to Work 2026 as well as making the Great Place to Work for Development and Wellbeing list!