House Manager

McCarthy & Stone; Twyford; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Group personal pension

Life assurance

Employee Assist Scheme

Flexible working hours

Job summary

McCarthy Stone is recruiting a part-time House Manager for Loddon House in Twyford, Reading. 25 hours per week, Monday to Friday, year-round. Salary: £18,798 per annum.

Role focuses on delivering outstanding customer service, front-of-house duties and events coordination to build a thriving homeowner community. The successful candidate will welcome homeowners, manage visits, coordinate activities, and liaise with partners to keep the estate running smoothly while ensuring safety and privacy are

Qualifications

• Excellent communication skills and a can-do attitude.
• Extensive experience in customer service oriented roles.
• A professional approach with high quality standards.
• Ability to thrive in a busy, varied environment.
• Basic Health and Safety awareness; first aid training is a bonus.

Responsibilities

• Welcoming homeowners and helping them settle into their apartments.
• Provide a professional front of house service and greet visitors.
• Be the first point of contact for homeowners and offer help and advice.
• Collaborate with partners and suppliers to run the estate smoothly.
• Represent McCarthy Stone to homeowners' families and friends.
• Handle issues confidentially and respect homeowners’ privacy.
• Manage gardens and grounds to maintain a safe, pleasant environment.
• Facilitate social activities and promote retirement living.
• Ensure Health and Safety requirements are followed.

Skills

Customer service

Front of house

Event coordination

Communication

Problem solving

Health & safety awareness

Microsoft Word

Outlook

Tools

Microsoft Word

Outlook

Job description

Job Introduction

Do you take pride in delivering excellent customer service?

Do you get satisfaction from a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

McCarthy Stone is the leading UK's retirement living providers. We are recruiting for a House Manager to join the team at our Loddon House development in Twyford, Reading.

Hours: 25 hours per week Monday to Friday, working throughout the year.

Salary: £18,798 per annum

Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement.

About the Role of a House Manager:

We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager’s key role is to enhance our Homeowner’s quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents.

• Welcoming new Homeowners and supporting them to settle into their apartments.
• Providing a professional front of house service and dealing all visitors in a friendly manner.
• Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
• Working in collaboration with our partners and suppliers to ensure the smooth running of the estate
• Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.
• Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.
• Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment
• Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
• Ensuring that all Health and Safety requirements are adhered to.

The successful candidate will have the following key competencies:

• Excellent communication skills with a real "can do" attitude.
• Extensive experience in a professional customer service orientated position.
• A professional approach with high quality standards.
• Thrives in a busy a varied role, where every day will be different.
• Be resilient and can problem solve effectively.
• An awareness of basic Health and Safety will be a distinct advantage.
• A good level of computer literacy including Microsoft Word and Outlook.
• Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.

As part of McCarthy & Stone Management Service, a successful and fast expanding national company, you’ll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more.

McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.

About Us

As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people.

We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.

We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!

About Us

As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people.

We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.

We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!