House Manager

McCarthy & Stone Ltd; Reading; On-site; GBP 19,000 - 20,000; Full time

Benefits offered by this job

Group personal pension

Life assurance

Employee Assist Scheme

Flexible working hours

Generous annual leave

Job summary

McCarthy Stone is seeking a customer–focused House Manager for Loddon House in Twyford, Reading. The role focuses on front-of-house, event coordination, and supporting homeowners to maintain independence, with 25 hours per week across weekdays.

You will greet residents, manage visitor reception, liaise with partners, arrange social activities, oversee gardens and safety, and report updates. A strong customer service background and computer skills (Word and Outlook) are essential; first aid

Qualifications

• Extensive experience in professional customer service oriented roles.
• Excellent communication with a professional demeanor.
• Ability to handle sensitive information with confidentiality.
• Good understanding of Health and Safety practices.
• Competent in basic computer tasks (Word/Outlook).
• First aid qualifications are advantageous with training provided.

Responsibilities

• Welcoming homeowners and assisting them to settle into apartments.
• Provide a professional front of house service for visitors.
• Be the first point of contact for homeowners and offer help as needed.
• Collaborate with partners and suppliers to run the estate smoothly.
• Act as the face of McCarthy Stone for homeowners' families and friends.
• Address homeowner issues with confidentiality and discretion.
• Manage the development gardens and grounds to ensure a safe, pleasant environment.
• Facilitate social interaction and retirement living activities for residents.
• Ensure Health and Safety requirements are followed.

Skills

Customer service

Communication

Problem solving

Health & Safety

Computer literacy

Tools

MS Word

Outlook

Job description

McCarthy Stone is the leading UK’s retirement living providers. We are recruiting for a House Manager to join the team at our Loddon House development inTwyford, Reading.

The following content displays a map of the jobs location - Twyford, Reading

Do you take pride in delivering excellent customer service?

Do you get satisfaction from a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

Hours: 25 hours per week Monday to Friday, working throughout the year.

Salary: £18,798 per annum

Benefits:Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement.

About the Role of a House Manager:

We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager’s key role is to enhance our Homeowner’s quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents.

Some of the House Manager duties within this role include:

• Welcoming new Homeowners and supporting them to settle into their apartments.
• Providing a professional front of house service and dealing all visitors in a friendly manner.
• Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
• Working in collaboration with our partners and suppliers to ensure the smooth running of the estate
• Being the ‘face’ of McCarthy Stone for the families and friends of our Homeowners.
• Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.
• Managing the development –gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment
• Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
• Ensuring that all Health and Safety requirements are adhered to.

The successful candidate will have the following key competencies:

• Excellent communication skills with a real “can do” attitude.
• Extensive experience in a professional customer service orientated position.
• A professional approach with high quality standards.
• Thrives in a busy a varied role, where every day will be different.
• Be resilient and can problem solve effectively.
• An awareness of basic Health and Safety will be a distinct advantage.
• A good level of computer literacy including Microsoft Word and Outlook.
• Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.

As part of McCarthy & Stone Management Service, a successful and fast expanding national company, you’ll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more.

McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.

About Us

As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people.

We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.

We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!

About Us

As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people.

We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.

We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!