Relief House Manager

McCarthy Stone; England; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Group personal pension

Life assurance

Medical screening

Full induction and training

Career progression

Job summary

McCarthy Stone is seeking a Relief House Manager to cover shifts on a Zero hour Contract around Sussex/Kent. The role blends front-of-house management, facilities oversight and social event coordination, with a focus on delivering excellent customer service.

The successful candidate will be customer-centric, capable of handling emergencies, and able to work in a flexible, out-of-hours environment across multiple developments. Competitive hourly rate reflects experience and responsibilities.

Qualifications

• Excellent communication skills with a real "can do" attitude.
• Extensive experience in a professional customer service role.
• A professional approach with high quality standards.
• Be reliable and flexible to deal with out of hours calls and emergencies.
• Thrive in a busy, varied role, where every day will be different.
• Be resilient and able to solve problems effectively.
• Awareness of basic Health and Safety is advantageous.
• Good level of computer literacy including Microsoft Word and Outlook.
• First aid qualifications will be an advantage.

Responsibilities

• Helping Homeowners settle into their new home.
• Provide a professional front of house service and welcome visitors.
• Be available to Homeowners to offer help, support and advice as necessary.
• Promote good communications between Homeowners, their families and partners.
• Manage the development—gardens and grounds—safely and well maintained.
• Deal with emergency situations in a professional way.
• Facilitate social interaction and help Homeowners enjoy retirement living.

Skills

Excellent communication

Can-do attitude

Customer service

Flexible

Problem solving

Health & Safety awareness

Computer literacy

First aid qualified

Tools

Microsoft Word

Outlook

Job description

Do you take pride in delivering excellent customer service?

Do you get satisfaction from a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

McCarthy Stone are recruiting a Relief House Manager to join the team to cover shifts on a Zero hour Contract in and around Sussex/ Kent area.

Hours:

Flexible hours to be agreed with the Operations Manager

Hourly rate

£14.46per hour

Benefits:

Group personal pension, life assurance, medical screening, full induction and training, excellent career progression and in addition you will work in the most beautiful surroundings.

About the Role of a Relief House Manager

We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. A House Manager is a diverse role encompassing front of house management, facilities, event coordination and customer service.

Some of the Relief House Manager

duties within this role include:

• Helping Homeowners settle into their new home.
• Providing a professional front of house service and welcome all visitors in a friendly manner.
• Being available to all Homeowners to offer help, support and advice as necessary.
• Promoting good communications between the Homeowners and their families, and our partners and suppliers who provide support and other services.
• Managing the development - gardens and grounds - in an efficient and effective manner such that a safe, secure, well maintained and pleasant environment is provided for our Homeowners.
• Dealing with emergency situations as they arise in a professional way.
• Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.

The successful candidate will have the following key competencies:

• Excellent communication skills with a real "can do" attitude.
• Extensive experience in a professional customer service orientated position.
• A professional approach with high quality standards.
• To be reliable and flexible to deal with out of hours calls and emergencies on the development.
• Thrives in a busy a varied role, where every day will be different.
• Be resilient and can problem solve effectively.
• An awareness of basic Health and Safety will be a distinct advantage.
• A good level of computer literacy including Microsoft Word and Outlook.
• Previous/current work based first aid qualifications will be an advantage.

Why Join?

As part of McCarthy & Stone Management Service, a successful and fast expanding national company, you'll get all the support you need to help you meet your career goals.

Could this role be the perfect job for you?

McCarthy Stone is officially recognised as a

'Great Place to Work!' We celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.

About Us

As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people.

We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.

We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!

Competitive Salary, plus a share of the service charge*