House Manager

McCarthy & Stone; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Group pension

Life assurance

Employee Assistance Programme

Flexible hours

Beautiful surroundings

Annual leave 25–28 days

Job summary

McCarthy & Stone in Portobello, Edinburgh is seeking a House Manager to support residents and families, delivering a welcoming, safe and independent lifestyle for our retirement community. You will handle front-of-house duties, manage supplier relationships, organise social events, and ensure health and safety standards while providing outstanding customer service in a busy, friendly environment.

We offer a pension, life assurance, EAP, flexible hours, generous leave, and opportunities for

Qualifications

• Excellent communication skills and a proactive attitude.
• Previous experience in a customer-facing or service management role.
• Professionalism and commitment to high-quality service.
• Enjoys variety and takes initiative in a busy environment.
• Able to solve problems effectively and stay calm under pressure.
• Familiar with basic digital tools like Microsoft Word/Outlook; health and safety awareness.

Responsibilities

• Welcoming new homeowners and helping them settle into their new homes.
• Providing a front-of-house service and engaging warmly with all visitors.
• Being the first point of contact for residents and offering assistance, guidance, or support.
• Managing supplier relationships to ensure smooth day-to-day operations.
• Acting as the face of McCarthy & Stone for homeowners’ families and friends.
• Handling resident concerns with sensitivity, confidentiality, and respect.
• Overseeing estate management, including communal areas, gardens, and grounds.
• Supporting the development of a strong community through organising social events and regular resident meetings.
• Ensuring compliance with all Health and Safety requirements.

Skills

Customer-facing

Service management

Communication

Problem solving

Event planning

Health & Safety

Tools

Microsoft Word

Outlook

Job description

Portobello, Edinburgh

Hours: 30 hours per week (Monday to Friday, all year round)

Salary: £22,557.60 ACTUAL per year plus benefits and bonus

We do not currently offer sponsorship — applicants must have the right to work in the UK.

Make a Difference Every Day

Are you passionate about delivering exceptional customer service? Do you thrive in a role that involves multi-tasking, problem-solving, and event organisation?

Job Introduction

House Manager – Retirement Living

Location: Jameson Gate estate in Portobello, Edinburgh

Why Work with McCarthy & Stone?

We offer a rewarding role with a range of employee benefits, including:

• Group personal pension and life assurance
• Employee Assistance Programme
• Flexible working hours
• Work in beautiful surroundings
• Generous annual leave (25 days, rising to 28 days) plus bank holidays
• Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)

Role Overview – House Manager

As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents.

Key responsibilities include:

• Welcoming new homeowners and helping them settle into their new homes
• Providing a front-of-house service and engaging warmly with all visitors
• Being the first point of contact for residents and offering assistance, guidance, or support
• Managing supplier relationships to ensure smooth day-to-day operations
• Acting as the face of McCarthy & Stone for homeowners’ families and friends
• Handling resident concerns with sensitivity, confidentiality, and respect
• Overseeing estate management, including communal areas, gardens, and grounds
• Supporting the development of a strong community through organising social events and regular resident meetings
• Ensuring compliance with all Health and Safety requirements

About You – What We’re Looking For

We’re looking for someone who:

• Has excellent communication skills and a proactive attitude
• Has previous experience in a customer-facing or service management role
• Demonstrates professionalism and a commitment to high-quality service
• Enjoys variety and takes initiative in a busy environment
• Can solve problems effectively and remain calm under pressure
• Is comfortable using Microsoft Word, Outlook, and other basic digital tools
• Has an awareness of basic Health and Safety (training will be provided)
• Holds or is willing to obtain first aid qualifications (training provided)
• Experience in property management is an advantage
• Enjoys organising events

Training & Development

You’ll receive full support and professional training through our in-house development programmes, which include:

• First Aid certification
• Dementia Friends training
• Workplace safety courses
• Ongoing development and progression support

About Us

As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. McCarthy & Stone operates over 545 developments across the UK for more than 24,200 people.

We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy & Stone Charitable Foundation to support local causes that help older people in need across Britain.

We are proud to have been certified as a Great Place to Work 2026 as well as making the Great Place to Work for Development and Wellbeing list!