Youth Support Worker

Hightown; Hemel Hempstead; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Annual salary £26,853

33-35 days annual leave

Blue Light Card discounts

Mileage paid for car usage

Training and development

Pension & life cover (3× salary)

Long service awards

Attendance bonus

Salary review

Employee assistance

Job summary

Hightown is recruiting a Support Worker for Young People’s Housing Services in Hemel Hempstead. You will build trusting relationships, deliver trauma-informed support and life skills coaching, and encourage independence while following person-centred plans.

You will maintain records, work across a 25-hour rota including weekends and sleep-ins, and join DBS Update Service as required. A full UK driving licence and Level 4 diploma commitment are essential.

Qualifications

• Caring and adaptable to diverse backgrounds.
• Commitment to level 4 Diploma within 12 months.
• Full UK driving licence with business insurance.

Responsibilities

• Build trusting relationships with young people.
• Provide trauma-informed support and life skills coaching.
• Encourage independence and personal growth.
• Maintain records and follow support plans.
• Lone working when needed; collaborate with teams.

Skills

Caring

Trauma-informed

Life skills support

Independent worker

Team collaboration

Record keeping

Boundary management

Education

Level 4 Diploma in CYF

Tools

DBS Update Service

Vehicle for business use

Job description

Support Worker - Young People’s Housing Services

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

Empowering independence, building futures

Full Time | 37.5 hours | £26,853 | Hemel Hempstead

Join our supportive team helping young people - including separated migrant children - build independence and move confidently toward their future. We create an inclusive and respectful environment where each young person feels understood, supported and empowered.

The Role

• Build trusting, compassionate relationships
• Provide trauma-informed support and promote life skills
• Encourage independence rather than personal care
• Maintain clear records and follow support plans
• Lone work when needed and collaborate with colleagues and agencies

About You

You are caring, adaptable and confident communicating with young people from diverse backgrounds. You value inclusion, work well both independently and as part of a team, and are committed to person-centred support and continuous learning.

Essential Criteria

• Full UK driving licence with business insurance and access to a vehicle for business use
• You must commit to starting a Level 4 or equivalent Children, Young People & Families Practitioner Workforce Diploma within one year of joining
• You must sign up to the DBS Update Service
• Ability to work as part of a 25-hour rota, including weekends, bank holidays, and sleep-ins (for sleep-ins you will receive an enhanced flat rate payment of £52.78)

Hightown Benefits

• £26,853 per annum
• 33-35 days annual leave
• Blue Light Card - access to thousands of retailer discounts
• Mileage paid for car usage
• Ongoing training and development opportunities
• Pension & life assurance (3× salary)
• Long Service Awards
• Monthly Attendance Bonus
• Annual salary and cost-of-living review
• Employee assistance helpline

This role involves working with young people, including those aged 16 and 17. The successful candidate must always maintain appropriate professional boundaries and understand their responsibilities in relation to positions of trust.

All appointments are subject to satisfactory right to work, enhanced DBS, reference and medical clearances. Successful candidates will be required to join the DBS Update Service, with the subscription cost reimbursed by Hightown.

We will be shortlisting and interviewing on an ongoing basis so may close the vacancy early.

We are an Equal Opportunities and Disability Confident Employer