Youth Performance & Impact Manager (Hybrid)

Acorn Training Ltd; Burton upon Trent; On-site; GBP 37,000 - 39,000; Full time

Benefits offered by this job

Flexible working

Up to 26 days annual leave

Pension scheme

CPD workshops

Westfield Health Scheme

Wellbeing initiatives

Disability Confident Leader / Pledge

Volunteer day

Employee referrals bonus

Recommend a friend £500

Job summary

Acorn Training Ltd. is seeking a Performance Manager to lead contract delivery across employability services in Burton. You will oversee performance, quality, and participant outcomes, coach delivery teams, and manage specialist partners to meet contractual targets.

Role requires strong governance, risk management, and continuous improvement mindset, with responsibilities in budget oversight and safeguarding. Flexible working options and a comprehensive benefits package are provided.

Qualifications

• GCSE Grade C/4 or above in English and Mathematics (Essential)
• Management qualification or demonstrable management experience (Essential)
• Safeguarding training or willingness to undertake (Essential)
• Evidence of continuing professional development (Essential)
• Degree in Business Management, Social Sciences, or related field (Desirable)
• Project Management qualification (PRINCE2, Agile, APM or equivalent (Desirable))
• Leadership and Management qualification (ILM Level 5/7 or equivalent) (Desirable)
• Coaching or mentoring qualification (Desirable)

Responsibilities

• Contract Management: Take overall responsibility for the successful delivery of the contract, ensuring performance, quality, compliance and customer outcomes are achieved in line with contractual requirements and organisational objectives.
• Team Leadership: Manage and coach delivery team, providing inspiring leadership to a team of employability professionals fostering a positive and dynamic work environment.
• Authority Relationship Management: Act as the primary liaison with the Contracting Authority and key commissioners, maintaining strong relationships and ensuring timely responses to operational, performance and quality requirements.
• Specialist Partner Management: Manage relationships and performance of specialist delivery partners and subcontractors, ensuring services are integrated, effective and delivered in accordance with contractual expectations.
• Performance Monitoring and Reporting: Manage performance expectations by conducting regular performance reviews and observations. Provide ongoing coaching and feedback to support development of team members.
• Quality Assurance: Ensure the consistent delivery of high-quality services, utilising all resources available whilst adhering to the quality management framework
• Risk Management: Identify and elevate necessary risks related to service delivery, finding solutions to ensure team continuity and success.
• Budget Management: Monitor and manage budgets for team/ Office ensuring efficient use of resources and spend
• Conflict Resolution: Address and resolve any team conflicts or issues in a timely and effective manner.
• Continuous Improvement: Work closely with team/ office to identify areas for improvement in programme delivery and client outcomes, implementing changes to improve efficiency and impact.
• Compliance: Ensure compliance with all relevant regulations, contractual requirements, and health and safety standards, maintaining the organisation’s commitment to accountability and ethical service delivery.

Skills

Leadership

Team leadership

Performance data

Compliance

Risk management

Budget management

Stakeholder management

Quality assurance

IT & reporting

Education

GCSE English & Maths

Management qualification

Safeguarding training

CPD evidence

Degree in Business Management / related

PRINCE2 / Agile / APM

ILM 5/7 or equivalent

Coaching/mentoring qualification

Tools

Microsoft Office

Excel (advanced)

Performance management systems

Job description

Acorn Training Ltd. is seeking a Performance Manager to lead contract delivery across employability services in Burton. You will oversee performance, quality, and participant outcomes, coach delivery teams, and manage specialist partners to meet contractual targets.

Role requires strong governance, risk management, and continuous improvement mindset, with responsibilities in budget oversight and safeguarding. Flexible working options and a comprehensive benefits package are provided.