Senior Skills Contracts & Operations Lead

Acorn Training; Stoke-on-Trent; Hybrid; GBP 37,000 - 42,000; Full time

Benefits offered by this job

Flexible working

Hybrid/work from home

Annual leave 26 days

Pension scheme

CPD & training

Westfield Health scheme

Wellbeing programs

Disability Confident Leader

Volunteering day

Refer a friend bonus £500

Job summary

Acorn Training is seeking an experienced Contract Operations Manager to oversee Midlands skills contracts, ensuring on-time delivery, quality, and value for money. You will collaborate with BD, Enrolment, Delivery and Data teams in a hybrid role.

You will drive contract performance, manage reporting, and develop stakeholder relationships to optimise resources and client satisfaction across programmes in the Midlands.

Qualifications

• A degree in business admin, management, or a related field (essential).
• Level 5 management qualification or significant management experience in residential childcare or adult education settings (essential).
• GCSE grade A*-C (or equivalent) in English and Maths (essential).
• Full driving licence (essential).
• Level 5 teaching learning and assessment qualification (desirable).
• Level 4 IQA qualification (desirable).

Responsibilities

• Lead end-to-end contract management by implementing robust project management and review procedures across the Midlands skills provision.
• Collaborate with internal teams to ensure alignment of contract deliverables with commissioner expectations.
• Actively engage with community groups, employers, and wider stakeholders to grow and develop the business within the curriculum-specific context.
• Build effective and productive working relationships with commissioners' contract leads.
• Build and maintain relationships with relevant stakeholders, strategic and generic subcontractors/delivery partners, and other relevant organisations.
• Create and maintain key contract planning, monitoring, and reporting documentation.
• Facilitate regular contract reviews with key managers to assess performance and identify mitigations.
• Provide weekly status reports regarding contract milestones, KPIs, risks and issues.

Skills

Leadership

Communication

Strategic planning

Project management

Data analysis

Problem solving

Collaboration

Adaptability

Adult education commitment

Education

Business/Management degree

Level 5 management qualification

GCSE English & Maths

Full driving licence

Level 5 teaching/learning & assessment

Level 4 IQA qualification

Tools

CRM software

Job description

Acorn Training is seeking an experienced Contract Operations Manager to oversee Midlands skills contracts, ensuring on-time delivery, quality, and value for money. You will collaborate with BD, Enrolment, Delivery and Data teams in a hybrid role.

You will drive contract performance, manage reporting, and develop stakeholder relationships to optimise resources and client satisfaction across programmes in the Midlands.