Youth Housing Support Worker – Trauma-Informed

YMCA DownsLink Group; Manor Park; On-site; GBP 21,000 - 27,000; Full time

Job summary

YMCA DownsLink Group is seeking a compassionate Supported Housing Support Worker for Guildford Foyer, a 33-bed service for young people aged 16 to 25. The role offers a trauma-informed approach, helping residents progress toward independent living while maintaining safeguarding and housing compliance.

You will work on a 37.5-hour week, on-site, across a seven-day rolling rota including evenings and weekends, with induction and ongoing training provided.

Qualifications

• Experience in housing or supported accommodation, ideally with young people who have multiple and complex needs.
• Strong knowledge of housing legislation, safeguarding procedures and compliance requirements.
• Familiarity with statutory and voluntary services for young people and ability to engage them.
• Excellent verbal and written communication skills and clear documentation.
• Ability to de-escalate situations and maintain professional boundaries.

Responsibilities

• Support housing occupants to understand occupancy agreements and house rules.
• Coach residents to pursue independent living and life skills.
• Maintain safeguarding standards and trauma-informed practice.
• Keep client records on In-Form detailing progress, risks and outcomes.
• Work on a rota, including evenings, weekends and bank holidays, with lone working when required.

Skills

Communication

Safeguarding

De-escalation

Teamwork

Time management

Job description

YMCA DownsLink Group is seeking a compassionate Supported Housing Support Worker for Guildford Foyer, a 33-bed service for young people aged 16 to 25. The role offers a trauma-informed approach, helping residents progress toward independent living while maintaining safeguarding and housing compliance.

You will work on a 37.5-hour week, on-site, across a seven-day rolling rota including evenings and weekends, with induction and ongoing training provided.