Youth & Family Support Worker – Housing & Tenancy

Thirteen; Tees Valley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Salary

Annual leave 28–31 days

Pension 17%

Simply Health

T'dar

Leave exchange

Job summary

Thirteen Group is seeking a Support Service Worker to join Anna Court, Hartlepool on a 9-month fixed-term contract. You’ll support young people and young parents aged 16-25 in their own rented homes, helping with tenancy tasks and positive parenting in a caring, community-focused environment.

The role includes a three-week rota from 9am–10pm on weekdays and 10am–8pm on weekends, with one weekend in three. The service operates year-round, and some bank holidays are expected as part of coverage.

Qualifications

• Experience of supporting vulnerable client groups and safeguarding implications.
• Ability to prioritise workload and work non-judgementally.
• Emotional resilience to challenging behaviour.
• This role includes lone working within a team environment.

Responsibilities

• Develop support plans with customers covering parenting, tenancy, crisis prevention, money management and tenancy responsibilities.
• Provide flexible, person-centred support and identify goals through individual plans.
• Support young families to live more independently and conduct activities on budgeting and cooking.
• Take on additional hours across other schemes to build cross-team relationships.

Skills

Experience in safeguarding

Prioritising workload

Emotional resilience

Team/workplace collaboration

Independent lone working

Job description

Thirteen Group is seeking a Support Service Worker to join Anna Court, Hartlepool on a 9-month fixed-term contract. You’ll support young people and young parents aged 16-25 in their own rented homes, helping with tenancy tasks and positive parenting in a caring, community-focused environment.

The role includes a three-week rota from 9am–10pm on weekdays and 10am–8pm on weekends, with one weekend in three. The service operates year-round, and some bank holidays are expected as part of coverage.