Support Service Worker

Thirteen; Middlesbrough; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Salary £26,453 per annum

Annual leave 28–31 days + birthday & 1

Pension up to 17%

Simply Health health support

T'dar discounts

Buy/sell annual leave

Job summary

Thirteen Group is recruiting a Support Service Worker for Anna Court in Hartlepool on a 9‑month fixed term contract. The role covers a three‑week rota with hours 9am–10pm weekdays and 10am–8pm on weekends, with weekend shifts every third and days off before weekends.

365‑day service with some bank holidays expected. The role supports young people and young parents aged 16‑25, in managing tenancy and personal finances, and promoting independent living.

Qualifications

• Experience of supporting vulnerable client groups.
• Ability to prioritise workload and be supportive in a non-judgmental way.
• Emotional resilience and ability to deal constructively with challenging behaviour.
• This role involves lone working, so you’ll thrive in your own environment and as part of a team.

Responsibilities

• Work with customers to develop support plans including parenting, tenancy support, crisis prevention and money management.
• Provide flexible, person-centred support and identify goals through individual plans.
• Run activities such as budgeting, cooking, and hosting residents' meetings; gain cross-scheme experience.
• Opportunity to pick up additional hours on a relief basis across other schemes to build cross-team relationships.

Skills

Empathy and active listening

Safeguarding awareness

Organisational skills

Team collaboration

Education

Experience with vulnerable groups

Job description

Join us as a Support Service Worker at Thirteen Group!

Role Overview:

Thirteen Group is on the lookout for a Support Service Worker to join our young parents supported housing service at Anna Court, Hartlepool on a 9 month fixed term contract.

We offer support for young people and young parents aged 16-25 who are living in their own rented home and need some extra assistance to help them manage. Anna Court has six flats along with a range of communal facilities, and you'll be based in the office right at the heart of this scheme.

This role is a full timeposition, for an initial 9 month fixed term, with the possibility of extension. Across a three-week rota, you'll cover our operating hours of 9am to 10pm on weekdays and 10am to 8pm on weekends. You'll work one in three weekends, but you'll be compensated with Thursday and Friday off before your weekend shift. Our service operates 365 days a year, so there will be an expectation to work some bank holidays.

Thirteen Benefits:

• Salary - £26,453 per annum
• Annual leave - starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holiday (pro rata for part time colleagues).
• Pension - up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer)
• Simply Health - save money on common health expenses and get access to health and wellbeing support services
• T'dar - our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave

Key Responsibilities:

• Work with customers to develop support plans which can include help with positive parenting, tenancy support, crisis prevention, money management, and being a good tenant and neighbour.

• Provide support to our customers in a flexible and person-centred way. You'll identify your goals through individual support plans.
• Offer support to young families support to be able to live more independently.
• Run activities such as money management and budgeting, cooking, as well as indoor and outdoor games and hosting residents' meetings. We'll give you the creative freedom to provide positive outcomes for our customers.
• You'll have the opportunity to pick up additional hours on a relief basis. By working across other supported housing schemes, you'll gain insight into other parts of the business and create strong working relationships across teams.

About You:

• Experience of supporting vulnerable client groups, along with a good understanding of adult and child safeguarding and the complexities that it might bring.
• Able to prioritise your workload and supportive in a non-judgmental way.
• Emotional resilience and the ability to deal constructively with challenging behaviour.
• This role involves lone working, so you'll be able to thrive in your own environment, as well as part of a team.

Why Thirteen Group?

At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.

Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.

• Join a team that’s local at heart but welcomes talent from everywhere.
• Be part of an organisation that values diversity and inclusivity.
• Be a part of a company that offers tailored support services, going beyond just housing solutions.

Interested?

If you'd like to talk more about the role please contact Natalie Rae, Specialist Housing Team Leader on 07889 068023 for an informal discussion.

As part of our hiring process, if you're successful we'll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.