Young People's Support Worker

Ashberry Recruitment; North East; On-site; GBP 21,000 - 30,000; Full time

Job summary

Ashberry Recruitment is seeking three Progression Coaches/Support Workers to join two supported accommodation services in the Durham area. You will manage a caseload of up to eight clients, deliver key-working sessions and develop personalised support plans to promote independence.

You will work independently at times, following safeguarding procedures and liaising with external agencies to ensure holistic support for vulnerable young people aged 18+.

Qualifications

• Experience working with young people or homelessness.
• Understanding of complex needs including mental health and substance misuse.
• Experience managing a caseload and conducting key-working sessions.
• Knowledge of safeguarding, risk assessments and health & safety procedures.
• Strong communication, literacy and IT skills.
• Full UK Driving Licence and access to your own vehicle.

Responsibilities

• Manage a caseload of up to eight clients, delivering regular key-working sessions and reviewing individual support plans.
• Provide practical and emotional support to young people experiencing homelessness and other complex challenges.
• Promote independence, helping clients develop the skills needed to maintain their own accommodation.
• Monitor the safety and wellbeing of residents, following safeguarding and emergency procedures.
• Support individuals with mental health difficulties, substance misuse and other complex needs.
• Help clients access education, training, employment and volunteering opportunities.
• Work collaboratively with external agencies and professionals to ensure appropriate support is provided.
• Maintain accurate case notes, records and client documentation.
• Assist with the preparation of accommodation for new residents and support their transition into the service.
• Coordinate and encourage resident involvement, including meetings and activities.
• Maintain building security and ensure a safe, welcoming environment.

Skills

Caseload management

Key-working sessions

Safeguarding

Communication

Driving licence

Tools

MS Office

Job description

Ashberry Recruitment are currently recruiting for three Progression Coaches/Support workers to work within supported accommodation services across the Durham area.

The services provide accommodation and tailored support to young people aged 18+ who are experiencing homelessness or require additional assistance to live independently.

This is an excellent opportunity for an experienced Support Worker or Progression Coach who is passionate about helping vulnerable young people develop the skills, confidence and independence needed to move forward with their lives.

The Role

You will work across two supported accommodation services, alongside providing outreach support to young people throughout the Durham area.

You will manage a caseload of up to eight key clients, delivering personalised support, conducting regular key-working sessions and developing individual support plans to help residents achieve their personal goals.

The role involves lone working, so candidates must be confident working independently, managing challenging situations and making decisions in line with safeguarding procedures.

Key Responsibilities

• Manage a caseload of up to eight clients, delivering regular key-working sessions and reviewing individual support plans.
• Provide practical and emotional support to young people experiencing homelessness and other complex challenges.
• Promote independence, helping clients develop the skills needed to maintain their own accommodation.
• Monitor the safety and wellbeing of residents, following safeguarding and emergency procedures.
• Support individuals with mental health difficulties, substance misuse and other complex needs.
• Help clients access education, training, employment and volunteering opportunities.
• Work collaboratively with external agencies and professionals to ensure appropriate support is provided.
• Maintain accurate case notes, records and client documentation.
• Assist with the preparation of accommodation for new residents and support their transition into the service.
• Coordinate and encourage resident involvement, including meetings and activities.
• Maintain building security and ensure a safe, welcoming environment.

Working Hours

37.5 hours per week, working Monday to Sunday on a rota basis.

Shifts will include:

• Early: 7:00am - 3:30pm
• Mid: 9:00am - 5:00pm
• Late: 2:00pm - 10:00pm

Please note that the position involves working across two supported accommodation services and providing outreach support. Lone working will also be required.

Essential Requirements

• Previous experience working with young people or individuals affected by homelessness.
• An understanding of complex needs, including mental health, substance misuse and experience within the care or supported housing sector.
• Experience managing a caseload and conducting key-working sessions.
• Knowledge of risk assessments, support planning, safeguarding and health and safety procedures.
• Experience managing challenging behaviour and responding calmly to crisis situations.
• Strong communication, literacy, numeracy and IT skills.
• The ability to maintain professional boundaries and work effectively as part of a wider team.
• A Full UK Driving Licence and access to your own vehicle.

What We Are Looking For

We are looking for compassionate, proactive and resilient individuals who are committed to supporting vulnerable young people.

The successful candidates will be confident working independently, able to build positive professional relationships and passionate about helping individuals overcome barriers and achieve greater independence.

If you have experience within supported housing, homelessness services, youth support or complex needs services, we would love to hear from you