York High Ousegate - North Yorkshire

Fourth; England; Remote; GBP 248,000 - 331,000; Part time

Benefits offered by this job

Discounts across brands

Pension scheme

Wellbeing day

Training programme

Apprenticeships

Job summary

Ryman is seeking a Sales Assistant for a 20-hour-per-week role. You will support the store management team, drive turnover and revenues, and champion excellent customer service as the brand ambassador for Ryman and the Theo Paphitis Retail Group.

You will handle customer queries, upsell where appropriate, manage stock and merchandising, and contribute to a positive shopping experience. Training and career development opportunities are offered.

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to handle complaints professionally and maintain customer retention.
• Willingness to learn about products and promotions to drive sales.
• Strong communication and teamwork skills.
• Flexible with hours and location.

Responsibilities

• Act as a brand ambassador and learn the business to share knowledge with customers.
• Handle returns and complaints professionally to retain customers.
• Strive to meet or exceed KPIs set by Store Management.
• Engage customers, identify needs, and upsell relevant products.
• Maintain stock accuracy and replenish shelves as required.
• Uphold high visual merchandising standards and store housekeeping.
• Develop product knowledge and continue self-learning.
• Identify opportunities to increase basket value with add-ons.
• Follow Health and Safety policies.

Skills

Customer service

Upselling

Stock replenishment

Merchandising

Product knowledge

Communication

Teamwork

Self-motivation

Job description

Are you looking to join our set?

If so we have an exciting opportunity to sharpen your skills and become a Sales Assistant working 20 hours per week (3 months).

WHAT WILL THIS ROLE INVOLVE?

As a Sales Assistant you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Ryman brand.

WHAT WILL YOU BE RESPONSIBLE FOR?

• Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
• Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
• Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business
• Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
• Carry out stock replenishment and when required maintain accuracy of our stock systems
• Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
• Acquire a high level of product knowledge and continue to self-develop that knowledge
• Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
• Ensure compliance with all relevant Health and Safety policies

WHAT WOULD WE LIKE TO SEE IN YOU?

• Passion for the Ryman Brand and our associated companies
• Passion for exceeding customer expectations
• Enthusiastic, driven and focused on achieving results
• Self motivated with an ability to work well independently and as part of a team
• Confident approach towards maximising sales opportunities
• Strong communication and team working skills
• A dedication to learning and developing your own skills
• Flexibility towards working hours and location

WHAT WILL WE OFFER YOU?

• A passionate, dynamic team where your growth, ideas, and impact matter
• A competitive pay package
• Company pension scheme with the option to enhance
• Generous holiday allowance including an extra wellbeing day that gives you time to recharge
• Training programme to help you excel in your role
• Opportunities through our apprenticeship programs to keep building on your skills
• Access to mental health first aiders, wellness sessions, and support groups
• Exclusive discounts across all of our brands and through our benefits hub
• Cycle2Work scheme
• Long service and recognition awards
• Colleague referral scheme

WHO ARE WE?

Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre.

From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it.

At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who's ready to make an impact, this could be the perfect role for you.

Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.