Store Supervisor

Fourth; Abergavenny; Remote; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Company pension scheme

Generous holiday allowance

Training programme

Apprenticeship programs

Mental health support

Discounts across brands

Cycle2Work

Long service awards

Referral scheme

Job summary

Ryman is seeking a Store Supervisor in Wales to support the store management team and to drive turnover and revenues through lean principles, while keeping the focus on exceptional customer service.

You will be an ambassador of the Ryman brand, lead by example with the team, and ensure high standards of service and presentation across daily operations.

Qualifications

• Passion for the Ryman brand and our associated companies.
• Exceed customer expectations.
• Enthusiastic, driven and focused on achieving results.
• Flexible towards changing hours and location.

Responsibilities

• Act as an ambassador for Ryman and the Theo Paphitis Retail Group by showing interest in learning everything about the business and your role.
• Contribute towards making Ryman the number one High Street Stationer by providing a consistent high level of customer service.
• Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, assist with training of colleagues, using available tools to maximise performance.
• Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per policies.
• Promote high visual merchandising standards; ensure store housekeeping standards are high and continually achieved.
• In the absence of the Store/Deputy Manager, assume full accountability for the overall security and safety of people and property and drive sales to achieve KPIs.

Skills

Customer service

Sales

Team leadership

Communication

Problem solving

Job description

Are you looking to join our set?

If so we have an exciting opportunity to sharpen your skills and become a Supervisor working 37.5 hours per week.

WHAT WILL THIS ROLE INVOLE?

As a Store Supervisor you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Ryman brand.

WHAT WILL YOU BE RESPONSIBLE FOR?

• Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
• Contribute towards making Ryman the number one High Street Stationer by providing a consistent high level of customer service
• Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, Assist with the training of colleagues, utilising available tools to maximise the performance of the team
• Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures
• Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
• In the absence of the Store/Deputy Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures. Motivate all colleagues to drive sales and to achieve required KPIs. Liaise with the Retail Support Centre should any issues need to be reported. Support with any weekly time sheets.

WHAT WOULD WE LIKE TO SEE IN YOU?

• Passion for the Ryman Brand and our associated companies
• Passion for exceeding customer expectations
• Enthusiastic, driven and focused on achieving results
• Self motivated with an ability to work well independently and as part of a team
• Confident approach towards maximising sales opportunities
• Ability to handle multiple tasks and challenges whilst meeting deadlines
• Ability to adapt to change, every day is different and the pace is fast
• Willingness to "roll up your sleeves" and get stuck in
• Commercial awareness with a confident approach towards maximising sales and proactively seeking opportunities
• Ability to problem solve and propose effective solutions
• Strong communication and collaboration skills
• A dedication to learning and developing your own skills and those of your team
• Flexibility towards working hours and location

WHAT WILL WE OFFER YOU?

• A passionate, dynamic team where your growth, ideas, and impact matter
• A competitive pay package
• Company pension scheme with the option to enhance
• Generous holiday allowance including an extra wellbeing day that gives you time to recharge
• Training programme to help you excel in your role
• Opportunities through our apprenticeship programs to keep building on your skills
• Access to mental health first aiders, wellness sessions, and support groups
• Exclusive discounts across all of our brands and through our benefits hub
• Cycle2Work scheme
• Long service and recognition awards
• Colleague referral scheme

WHO ARE WE?

Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre.

From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it.

At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who's ready to make an impact, this could be the perfect role for you.

Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.

PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.